Help Centre

View a subscription, manage top-ups, licenses, package/storage, auto-renewal, renew now and cancel.

View, search and filter subscriptions, open a subscription, and use the advanced slide-in query builder for custom filters.

Purchase an application subscription for one of your businesses and proceed to secure Stripe payment.

Change the number of user licenses for an existing subscription and review prorated fees before saving.

Change the package/plan for an existing subscription, review prorated credits and charges, then save.

Purchase additional storage for an existing subscription and review the immediate net/VAT/total before saving.

Review renewal totals for a subscription and proceed to secure payment (including additional seats if applicable).

View which users have access to applications and filter by Business, App and Subscription.

Invite an existing or new user to a business/app subscription and assign an application role.

View an invitation, accept or reject it, and understand common messages and errors.

Create a new business record for subscriptions, invoices, and app access. Includes required fields, logo upload, and troubleshooting.

View, search, sort, filter and download invoice PDFs for your subscriptions.

Select a candidate, pending referee and published form, optionally include candidate info, preview, and send a single reference request.

Manage your personal settings, security, 2FA, time zone, saved card, invitations and activity log.

Search and manage candidates, open details, add new candidates, and perform bulk actions such as activate, archive, and delete.

Add a referee manually for a candidate, including name, job title, contact details, relationship, and notes.

View and edit a candidate profile, link the candidate to an open job or add a new one, and update compliance and retention settings.

Create, edit, archive, activate and delete contact tags for a selected business. Changes apply immediately.

Validate the one-time code sent to your email to complete sign-in. Includes resend limits, errors, and troubleshooting.