Terms of Service

The KNEWTE service is operated by KNEWTE UK, registered in England and Wales (Company Reg No: 13980396). Registered office: Suite 11 Continental House, 497 Sunleigh Road, Wembley, Middlesex, United Kingdom, HA0 4LY.

• “Service” means the KNEWTE platform, websites, and any apps, features, or services we provide.
• “Customer” means the organisation or person who creates an account or purchases a subscription.
• “User” means any individual authorised to access the Service under a Customer account.
• “Content” means data, text, documents, files, and other materials uploaded, generated, or stored through the Service.
• “Subscription” means a plan, trial, pay-as-you-go model, or other paid access arrangement.
• “We/Us/Our” means KNEWTE UK. “You/Your” means the Customer and its Users.

• You must provide accurate registration information and keep it up to date.
• You are responsible for all activity under your account and for maintaining confidentiality of login credentials.
• You must ensure that Users you invite are authorised to act on your behalf.
• We may refuse, suspend, or terminate accounts that violate these Terms or pose security or legal risks.

4.1 Plans and Fees

Fees may include fixed subscription charges, pay-as-you-go charges, per-user charges, per-storage charges, and applicable taxes. Prices may be displayed in the Service and can vary by application, plan, or usage.

4.2 Trials

• Trials may be limited in time and/or functionality and may not be convertible to paid plans.
• We may restrict eligibility (for example, one trial per account per application) and we may withdraw trial availability at any time.

4.3 Billing Cycles

• Recurring subscriptions renew automatically unless cancelled before the renewal date.
• Pay-as-you-go usage may be billed in arrears based on measured activity.
• You authorise us (and our payment providers) to charge fees and taxes using your selected payment method.

4.4 Taxes

You are responsible for any taxes, duties, or levies applicable to your use of the Service, unless stated otherwise.

4.5 Non-payment

If payment is overdue or fails, we may suspend or restrict access until payment is made. We are not responsible for losses arising from suspension due to non-payment.

You must not:

• Use the Service for unlawful purposes, or to violate any applicable laws or regulations.
• Upload or process content you do not have the right to use, including infringing content.
• Attempt to bypass security, access controls, rate limits, or authentication measures.
• Introduce malware, exploit vulnerabilities, or disrupt the Service.
• Reverse engineer, decompile, or attempt to extract source code except where permitted by law.
• Use the Service to send spam, unsolicited marketing, or abusive communications.
• Use the Service to process special-category data unless the Service is configured and appropriate safeguards are in place.

6.1 Ownership

You retain ownership of your Content. We do not claim ownership over your Content.

6.2 License to Operate the Service

You grant us a limited, non-exclusive license to host, process, transmit, and display your Content solely to provide, secure, and support the Service (including backups, maintenance, and troubleshooting).

6.3 Responsibility for Content

You are responsible for the legality, accuracy, and quality of Content you upload or generate. You must ensure you have a lawful basis to process personal data and share it with us via the Service.

6.4 Deletion and Retention

Content deletion and retention are described in our Data Retention page. Some information may be retained for legal compliance, security, fraud prevention, or dispute resolution.

• We implement reasonable technical and organisational measures designed to protect the Service and data.
• You must use strong passwords, protect credentials, and promptly notify us of unauthorised access.
• You are responsible for configuring user roles and permissions appropriately and reviewing access regularly.

The Service may integrate with third-party services (e.g., email, SMS, payment processing). Third-party services are governed by their own terms and privacy policies. We are not responsible for third-party services outside our control.

• We aim to keep the Service available, but we do not guarantee uninterrupted operation.
• We may change, update, or discontinue features to improve performance, security, or compliance.
• We may perform maintenance that affects availability. We may provide advance notice where practical.

Support channels and response times may vary by subscription level. We may prioritise requests based on severity and plan. You must provide sufficient detail for us to investigate issues.

11.1 Suspension

We may suspend access immediately if we believe there is a security risk, suspected fraud, unlawful activity, non-payment, or a material breach of these Terms.

11.2 Termination by You

You may cancel subscriptions or terminate your account according to the options available in the Service. Fees already paid are not refundable unless required by law or explicitly stated.

11.3 Termination by Us

We may terminate your account if you materially breach these Terms, fail to pay, or if continuing service creates legal or security risk.

• The Service is provided on an “as is” and “as available” basis.
• We do not warrant that the Service will meet all requirements or be error-free.
• We do not provide legal, compliance, HR, safeguarding or professional advice via the Service.
• You are responsible for your own decisions, processes and compliance obligations when using the Service.

Nothing in these Terms limits liability that cannot be excluded under law. Subject to that:

• We are not liable for indirect, incidental, special, consequential or punitive losses, or loss of profits, revenue, goodwill, or data.
• We are not liable for losses caused by your misuse, misconfiguration of permissions, unauthorised access due to your credentials, or third-party services.
• To the maximum extent permitted, our total liability for claims relating to the Service is limited to the fees paid by you for the Service in the relevant period (or such other limit as required by law).

Some jurisdictions do not allow certain limitations. In those cases, the above limits apply only to the extent permitted.

You agree to indemnify and hold us harmless from claims, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of or related to: (a) your Content; (b) your use of the Service in breach of these Terms; (c) your violation of laws or third-party rights.

We own all intellectual property rights in the Service, including software, design, branding and documentation, excluding your Content. You may not copy, modify, distribute, sell or lease any part of the Service unless we give written permission.

Each party may receive confidential information. You agree not to disclose confidential information without consent, except where required by law. Confidential information does not include information that is public through no fault of the receiving party.

Our processing of personal data is described in our Privacy Policy and Data Retention pages. You are responsible for ensuring you have a lawful basis to process personal data and to permit us to process it on your behalf via the Service.

We may update these Terms from time to time. Updated Terms take effect when posted (or on a later effective date if stated). Continued use of the Service after changes means you accept the updated Terms.

These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer laws provide otherwise.

For questions about these Terms, contact us via the Contact page.