Privacy Policy

This policy explains how KNEWTE UK collects, uses and protects personal information when you use KNEWTE.

We aim to keep personal data secure, minimise what we collect, and ensure you stay in control of your information.

If you have questions about this policy, contact us via the Contact page.

Focus

Data protection

Security, confidentiality, and controlled access.

Coverage

Users & customers

Applies to platform accounts and website visitors.

Updates

May change

We may update this policy from time to time.

1. Who We Are

KNEWTE UK is the controller for personal information processed when you use our platform, unless we explicitly state otherwise.

Company details: KNEWTE UK, Registered in England and Wales (Company Reg No: 13980396). Registered office: Suite 11 Continental House, 497 Sunleigh Road, Wembley, Middlesex, United Kingdom, HA0 4LY.

2. Information We Collect

The types of personal data we collect depend on how you use KNEWTE. We only collect what we need to provide the service.

Account & Profile Data

Name and account profile information
Email address and (where applicable) mobile number
Login and authentication-related information (e.g., verification status)

Usage & Technical Data

Device and browser information
IP address and approximate location (derived from IP)
Log data such as access time, pages viewed, and actions performed

Business & Operational Data

Organisation details added to the platform
User access assignments and roles
Records created within apps (depending on features used)

3. How We Use Personal Data

We use personal data to provide and improve KNEWTE, support security, and meet legal obligations.

Providing the Service

Create and manage accounts
Enable app access and role-based permissions
Process billing and subscriptions (where applicable)

Security & Fraud Prevention

Authenticate users and protect accounts
Monitor suspicious or abusive behaviour
Maintain audit and activity logs

Support & Communication

Respond to support requests
Send service messages (e.g., verification codes, important notices)
Inform users about changes impacting service use

4. Legal Bases

We process personal data only when we have a valid legal basis. This may include:

Contract: to provide the platform and requested features
Legitimate interests: to secure, maintain and improve our service
Legal obligations: to meet applicable laws and compliance requirements
Consent: where we ask for permission (e.g., optional marketing communications)

5. Sharing & Processors

We may share personal data with trusted service providers who help us operate the platform (processors). They can only use data under our instructions and must protect it.

Hosting & Infrastructure

Cloud hosting, monitoring, and related infrastructure services to keep KNEWTE running securely.

Communication Providers

Email or SMS delivery for account verification, notifications, and platform messages.

Payments (If Applicable)

Payment processing providers for subscriptions or other billing features (we do not store full payment card details on our servers).

6. Data Retention

We keep personal data only as long as needed for the purposes described in this policy, or as required by law. For more detail, see the Data Retention page.

7. Your Rights

Depending on your circumstances, you may have rights such as access, rectification, deletion, restriction, objection and data portability.

To request a rights action, contact us via the Contact page and include enough information for us to verify your identity. We may need to confirm that you are authorised to request changes relating to a business account.

8. Security

We use administrative, technical and organisational measures designed to protect personal data. No system is 100% secure, but we take security seriously and continually improve controls.