Renew Subscription
Overview
Use Renew Subscription to review the renewal cost for an existing subscription and continue to payment.
This page shows the main renewal charges for the subscription, including the base subscription fee, any additional license charges, tax, and the total amount due. If allowed for your subscription, you may also be able to change the number of user licenses before paying.
Quick start
- Confirm that you are viewing the correct subscription.
- Review the renewal charges shown on the page.
- If available, update the number of users or licenses.
- Check the final totals carefully.
- Click Next, Make Payment to continue to secure payment.
- Use Reset if you want to clear any changes before paying.
Main sections / fields / actions
Subscription details
At the top of the page, you will see a summary of the subscription being renewed.
This usually includes:
- subscription number
- business name
- application name
- subscription name or package
Use this section to make sure you are renewing the correct subscription.
Renewal charges
The charges section shows the amounts that apply to this renewal.
Typical amounts shown include:
- Subscription Fee — the main renewal charge
- Additional License — any extra amount for added user seats
- Net — the amount before tax
- Tax — the tax amount applied
- Total Due — the full amount to be paid now
Review these figures carefully before continuing.
Number of users
If the subscription allows it, you may be able to change the number of user licenses before renewal.
After changing the number, the page may update the charges automatically so you can review the new total before payment.
Next, Make Payment
Click Next, Make Payment to continue to the secure payment step.
Once payment is successful, your renewal is completed and a confirmation message should appear.
Reset
Click Reset to clear any changes made on the page and return to the original values before continuing.
What to check before paying
Make sure the subscription is correct
Check the subscription number, business, and application before continuing.
Review all charges
Look carefully at:
- subscription fee
- any additional license charges
- tax
- total due
Check changes to user numbers
If you changed the number of users, confirm that the updated total matches what you expect.
Read any notices shown
If the page displays guidance about additional charges or refund rules, read it before continuing.
What happens next
After you click Next, Make Payment, you will continue to the secure payment process.
Once payment is completed successfully:
- the renewal is confirmed
- you may see a success message
- you may be given links to return to your subscriptions or applications
Wait for the confirmation before closing the page or leaving the payment process.
Troubleshooting
The totals did not update after I changed the number of users
Try selecting the number again and wait a moment for the page to refresh the charges.
If the amounts still do not change, refresh the page and try again.
I cannot continue to payment
Check whether the page is showing an error or warning message.
Also make sure all required selections or changes have been completed correctly.
Payment failed
Review the payment message shown and check your card details carefully.
If the issue continues, try again or use another payment method if available.
The page seems unresponsive
Wait a few moments after clicking the button, especially if the page is processing totals or moving to payment.
If nothing happens, refresh the page and try again.
The totals look wrong
Check the subscription details, user count, tax amount, and total due.
If the figures still do not look right, do not continue until you have checked with billing or support.
Billing guidance
Renewal totals
The totals shown on this page are the amounts due for the current renewal step.
Additional users
If extra user licenses are included, those charges are shown separately so you can see how they affect the final total.
Tax
Tax is shown as part of the renewal breakdown and should be reviewed before payment.
Immediate payment
This page is for reviewing what is due now before moving to payment.
FAQ
Q: What is this page used for?
A: It is used to review subscription renewal charges and continue to secure payment.
Q: Can I change the number of users before renewing?
A: In some cases, yes. If that option is available, the page will update the charges after you change the number.
Q: What should I check before clicking Next, Make Payment?
A: Confirm the subscription details, review the fee breakdown, and check the total due.
Q: What happens after payment succeeds?
A: Your renewal is completed and you should see a confirmation message.
Q: Why does the total change when I adjust users?
A: Additional user licenses can affect the renewal amount, so the page recalculates the charges.
Q: What should I do if payment fails?
A: Check the message shown, review your payment details, and try again or contact support if the issue continues.
Q: Can I undo my changes before paying?
A: Yes. Use Reset to clear changes before continuing.