Invoices — Help

Overview

• Purpose: view, search, sort and download invoices for your business/subscriptions.
• Page: Subscriptions/InvoicesList.aspx
• Primary tasks: find an invoice by number, filter results, sort and page through the list, and download invoice PDFs.

What you will see

• Search box: TxtSearch — enter an invoice number and press Enter or click BtnSearch
• Grid: GridInvoices — columns include No, Date, Invoice Note, Business, Net, Vat, Total, Status, and a Download action
• Filter panel (slide-in): opens with showSlidePanel() and contains gvFilters to build custom filter rows (Column / Operator / Value)
• Inline controls: pagination, sortable column headers, and a Download link in each row that opens the invoice PDF

Common actions — step by step

1) Quick find by invoice number

• Enter the invoice number in TxtSearch and press Enter or click BtnSearch.
• Results display in GridInvoices (server-side search).
• If nothing matches you’ll see the LabelNoData message.

2) Sort and page

• Click a column header to sort by that column (server-side).
• Use the pager at the bottom of the grid to move between pages (15 rows per page by default).

3) Download an invoice PDF

• Click the row’s Download link (the LinkButton lnkView).
• The page’s JavaScript downloadPdf(invoiceId) opens ../InvoiceReport?id=<invoiceId> in a new tab and attempts to close it automatically after ~5 seconds.
• If the browser blocks popups:
• allow popups for the site, or
• right-click the Download link and open in a new tab manually
• Download may take longer for large PDFs — wait before closing the tab.

4) Advanced filters (slide-in panel)

• Open the filter panel (showSlidePanel()), add rows with btnAddRow, choose Column / Operator / Value in each gvFilters row.
• Supported operators: =, !=, >, <, LIKE (for partial matching).
• Use btnApplyFilter to apply the composite filter to the invoices list, or btnClear to remove filters.
• Remove a filter row via the delete icon (calls DeleteRow).

UI behaviors & notes

• Date columns show dd/MM/yyyy formatting.
• Currency columns use the site currency format ({0:C}).
• The grid uses server-side binding — actions (search, filter, sort, page) trigger postbacks.
• The Download link uses OnClientClick to run JS and prevent a full postback; if JS is disabled the server-side Command may still handle download.

Messages you may encounter

• “No invoices found.” — search/filter returned no results.
• Error panel messages (top ErrorPanel) — server-side problems, session expiration, or permission issues; dismiss with the × button.
• Toast notifications (if wired elsewhere) may confirm actions.

Troubleshooting

PDF doesn’t open or tab closes instantly

• Browser blocked the popup — enable popups or open the link in a new tab manually.
• Network or server error generating PDF — retry after a moment; if persistent, contact support with the invoice id.

Search returns unexpected results

• Try exact invoice number or a broader search term.
• Clear filters (btnClear) to ensure no hidden filter limits results.

Sorting or paging not working

• Ensure you’re not blocked from postbacks (third-party blockers, cookies disabled).
• If session expired, sign in again.

Filter behaves oddly with dates or numeric fields

• Use column-appropriate operators (e.g., > / < for dates and numbers; LIKE for text).
• Enter dates using your local expected format if the server rejects them.

Accessibility & keyboard tips

• Search textbox receives focus when you tab into the page header area; press Enter to search.
• Use Tab to move to the grid; focus the Download link and press Enter to open the PDF.
• Slide-in filter panel supports keyboard focus — press Escape or click the close button to close it.

Security & permissions

• You must have permission to view invoices for the selected business/subscription.
• Do not share invoice PDFs that contain sensitive billing or payment details.

When to contact support

Provide:

• invoice id(s)
• approximate time of action
• a screenshot of any error panel
• the browser used
• steps you followed

This helps locate server logs and reproduce the issue.

One-line summary (suitable for on-page help)

Search or filter invoices, sort and page the results, then click Download to open a printable PDF of the invoice.