Edit Subscription Package
Overview
Use Edit Subscription Package to change the package or plan for an existing subscription.
This page helps you compare your current package with a new one, review any immediate charges or credits, and see what the subscription will cost at the next renewal before saving the change.
Quick start
- Review the current subscription details shown at the top of the page.
- Select the new package you want.
- Check the Payment Due Now section.
- Check the Payment Due On Renewal section.
- Read any warning or guidance shown on the page.
- Click Save to apply the package change.
- Use Reset if you want to clear your selection before saving.
Main sections / fields / actions
Current subscription details
At the top of the page, you will see a summary of the subscription you are editing.
This usually includes:
- subscription number
- business name
- application name
- current package
- current number of licenses
- subscription start date
- subscription end date
Use this section to confirm that you are editing the correct subscription.
Available packages
The page shows the packages you can switch to.
Each package may display information such as:
- package name or type
- base fee
- additional user fee
- included storage
- other package details
Click Select on the package you want to choose.
Once selected, the page will show that the package is currently chosen.
Payment Due Now
This section shows any amount that may be charged immediately if you change package now.
It may include:
- prorated charges for the new package
- credits for the unused part of your current package
- updated net amount
- VAT
- total amount due now
Review this carefully before saving so you understand whether the change creates an immediate charge.
Payment Due On Renewal
This section shows what the subscription is expected to cost at the next renewal date.
It usually includes:
- net amount
- VAT
- renewal total
This helps you understand the future ongoing cost of the new package.
Save
Click Save to apply the new package to the subscription.
If the change is accepted, the subscription is updated and any immediate billing is processed according to the amounts shown.
Reset
Click Reset if you want to remove your current package selection and return to the starting state before saving.
What to check before saving
Make sure you selected the correct package
Check the selected package carefully, especially if there are multiple similar options.
Review immediate charges
Look at the Payment Due Now section to confirm whether there is anything to pay straight away.
Review renewal pricing
Look at Payment Due On Renewal so you know what the package will cost going forward.
Understand credits
If you are switching before the current period ends, the unused portion of your current package may reduce the amount due.
These credits help lower the immediate charge, but they do not usually create a refund.
Check for warnings
If the package change could affect features, users, or capacity, read any warning shown before saving.
Billing guidance
Prorated charges
If you change package part way through a billing period, the immediate amount may be adjusted based on the remaining time in the current period.
Credits for unused time
If part of your current package has not yet been used, the value of that remaining time may be applied as a credit against the new package cost.
VAT
VAT may be shown separately based on your business and subscription details.
Review the VAT figure together with the net and total amounts before confirming the change.
No negative total
Credits can reduce what you owe, but they do not usually turn into a negative amount or refund through this change process.
Step-by-step tasks
Change to a new package
- Review the current subscription details.
- Select the new package.
- Read the updated payment details.
- Confirm both the immediate and renewal costs.
- Click Save.
Compare package costs
- Select a package.
- Check Payment Due Now for any immediate billing.
- Check Payment Due On Renewal for the future ongoing cost.
- Decide whether the package change meets your needs before saving.
Start over before saving
Click Reset if you want to clear the current selection and choose again.
Troubleshooting
I selected a package but the payment details did not update
Try selecting the package again.
If the page still does not refresh the amounts, reload the page and repeat the selection.
I cannot save the package change
Make sure a package has been selected and review any warning or error message shown on the page.
If the problem continues, refresh the page and try again.
The immediate charge looks wrong
Check the current package, the selected new package, and the remaining time in the current billing period.
Also review the VAT shown on the page.
If the figures still look incorrect, contact billing support before saving.
I expected a refund but do not see one
Unused time on the current package may reduce the amount due, but package changes do not usually create refunds through this page.
The package change may affect users or features
Read any warning shown on the page carefully before saving.
If you are unsure how the change will affect existing access or package limits, check internally before continuing.
I saved the change and payment failed
Check the message shown on the page and try again if appropriate.
If the problem continues, contact support with the subscription details and the error shown.
FAQ
Q: What is this page used for?
A: It is used to change the package or plan for an existing subscription.
Q: What does Payment Due Now mean?
A: It shows any immediate charge that applies if you change package right away.
Q: What does Payment Due On Renewal mean?
A: It shows the expected cost of the new package at the next renewal date.
Q: Will unused time on my current package be taken into account?
A: Yes. The page may apply a credit for unused time to reduce the amount due.
Q: Can a credit create a refund on this page?
A: Usually no. Credits reduce the amount due but do not normally create a refund through the package change process.
Q: Can I review the cost before saving?
A: Yes. The page shows both the immediate charge and the renewal amount before you confirm the change.
Q: What should I do if the figures do not look right?
A: Do not save until you have checked the details or asked billing support to confirm them.