Add Subscription
Overview
Use Add Subscription to purchase an application subscription for one of your businesses.
This page lets you choose the business that will own the subscription, select the application and pricing plan, choose how many user seats you need, and continue to secure payment. Payments are processed securely through Stripe.
Quick start
- Select the business that will own the subscription.
- Choose the application you want to buy.
- Select the subscription plan.
- Choose the number of users you need.
- Review the payment and subscription information shown on the page.
- Click Next to continue to secure payment.
- Use Clear if you want to reset the page and start again.
Main sections / fields / actions
Business
Choose the business that will own the subscription.
This business will usually be used for:
- subscription ownership
- invoicing
- billing records
Make sure you select the correct business before continuing.
VAT rate
The page may show the VAT rate that applies based on your business details.
This helps you understand the expected tax treatment before continuing to payment. Final tax details are normally confirmed during checkout.
Application
Choose the application you want to subscribe to.
Once selected, the available subscription plans for that application will be shown.
Subscription plan
Choose the subscription or pricing plan you want.
The plan details may include information such as:
- plan name or code
- base price
- additional user cost
- billing type
Read the available options carefully so you choose the plan that matches your needs.
Number of users
Choose how many user seats you want to purchase.
If you are buying more than one seat, you may receive additional guidance after purchase about assigning access to other users.
Payment information
The page includes payment and security information so you know what to expect before checkout.
Payment is completed through Stripe using a secure payment process.
Next
Click Next to continue to payment.
The page checks that all required selections have been made before continuing.
Clear
Click Clear to reset your selections and start again.
What happens next
After clicking Next
The page checks that you have selected:
- a business
- an application
- a subscription plan
- the number of users
If everything is completed correctly, you will continue to the payment stage.
After successful payment
Once payment is completed successfully, a confirmation message will appear.
You may then see options to:
- view your subscriptions
- buy another subscription
- go to your applications
- assign access for additional users if you purchased multiple seats
Tips before you pay
Make sure the correct business is selected
Subscriptions are linked to the selected business, so check this carefully before proceeding.
Wait for subscription plans to load
After choosing an application, allow the available subscription plans to update before making your selection.
Check user numbers carefully
Choose the number of users you need now so billing and access are set up correctly from the start.
Review tax information
The VAT rate shown on the page is helpful, but the final totals are normally shown during checkout.
Avoid repeated clicks
After clicking Next, wait for the page to continue to the payment step. Repeated clicks may cause confusion or duplicate attempts.
Payments and security
Secure payment
Payments are handled securely through Stripe.
This means your card details are processed through a trusted payment service rather than being entered into a standard site form.
Card details
Use a valid credit or debit card when completing payment.
If payment fails, check your card details carefully or try another payment method if available.
Troubleshooting
I cannot continue to payment
Check that all required selections have been made:
- business
- application
- subscription plan
- number of users
Then try again.
The subscription plans are not showing
Wait a moment after selecting the application.
If the plans still do not appear, refresh the page and select the application again.
I received a validation error
Review all selections carefully and make sure nothing has been left blank.
If the error continues, copy the message shown and share it with support.
Payment failed
Check your card details and try again.
If the payment is declined, your bank or card provider may need to confirm the transaction.
The VAT shown does not look right
Check that your business details are correct.
If the VAT still looks incorrect, contact the relevant billing or finance support team before completing payment.
I bought more than one user seat
After payment, follow the on-screen guidance for assigning access to the additional users.
FAQ
Q: What is this page used for?
A: It is used to buy a subscription for an application on behalf of one of your businesses.
Q: Do I need a business set up before I can buy a subscription?
A: Yes. You normally need to select an existing business before continuing.
Q: Can I choose how many users are included?
A: Yes. You can select the number of user seats before payment.
Q: What happens after I click Next?
A: The page checks your selections and then continues to secure payment if everything is complete.
Q: Is payment secure?
A: Yes. Payment is processed securely through Stripe.
Q: What should I do if payment fails?
A: Check your card details, try again, or use a different card if needed.
Q: What happens if I buy more than one seat?
A: After purchase, you may be shown guidance on how to assign access to additional users.