PAYG credits and request cost

Cost

Each signature request sent costs 3 PAYG credits. The cost applies to the request as a whole. The balance is displayed in the header and again during final review.

Drafting, uploading documents and preparing fields do not normally consume credits. Credits are deducted when the App accepts the request for sending. Cancellation, non-delivery, expiry, decline or a recipient's failure to sign does not automatically restore credits.

Buy more credits

Open KNEWTE Hub and go to Applications > Billing & Subscriptions > Subscription List. Select View Subscription for eSignature Requests and choose the available top-up option.

If the App shows an unavailable balance, confirm that the correct business is selected and that an active eSignature Requests PAYG subscription exists for that business.