Retention, downloads and copies

Completed documents are retained according to the App's configured retention policy. The current Settings page states a completed-document retention period of one year, after which documents may be removed from the system.

Customers must download and independently store any completed document or audit information needed for legal, regulatory, contractual, professional, insurance or operational purposes. KNEWTE should not be treated as a permanent archive or evidence custodian.

Downloaded and emailed PDFs are outside the App's access controls. Store them in an approved location, restrict access, maintain backups and follow your organisation's retention and deletion rules. Before an account or subscription ends, export all records that must be kept.