Apps Access
Overview
Use Apps Access to see which users currently have access to your applications.
This page helps you filter access by business, application, and subscription so you can quickly review who is linked to a specific subscription. It is useful for checking user access, reviewing assigned users, and confirming which people belong to a selected app subscription.
Quick start
- Select a business.
- Select an application.
- Select a subscription.
- Review the list of users shown.
- Check user names, email addresses, status, and created date as needed.
Main sections / fields / actions
Business
Choose the business you want to review.
Once a business is selected, the list of available applications is updated to match that business.
Application
Choose the application you want to review.
Once an application is selected, the list of available subscriptions is updated.
Subscription
Choose the subscription you want to inspect.
After selecting a subscription, the user list is displayed for that subscription.
User list
The main grid shows the users linked to the selected subscription.
Typical columns include:
- first name
- last name
- email address
- status
- created date
Use this list to review who currently has access under the selected subscription.
No data message
If no subscription has been selected yet, the page may show a message asking you to select a subscription before users can be displayed.
If a subscription is selected but no users appear, it may mean that no users are currently assigned.
Common tasks
View users for a subscription
- Select the business.
- Select the application.
- Select the subscription.
- Review the user list shown on the page.
Check whether a user has access
- Open the correct business, app, and subscription.
- Review the list of users.
- Check the user’s name, email address, and status.
Review access for a business
- Select the business first.
- Move through the available applications and subscriptions.
- Review the users shown for each subscription as needed.
Tips for using the page
Select filters in order
Choose the business first, then the application, then the subscription. This helps make sure the correct results are shown.
Check subscription selection if the list is empty
If no users are displayed, make sure a subscription has actually been selected.
Review status as well as names
A user may appear in the list with a status that helps explain whether their access is active or otherwise limited.
Use created date for context
The created date can help you understand when a user record was added.
Troubleshooting
No users are showing
Make sure you selected:
- a business
- an application
- a subscription
If all three are selected and the list is still empty, there may be no users assigned to that subscription.
Applications are not showing after selecting a business
Try selecting the business again and wait for the page to refresh.
If the problem continues, refresh the page and try again.
Subscriptions are not showing after selecting an application
Check that the selected application belongs to the chosen business.
If needed, refresh the page and repeat the selection steps.
The page is not updating when I change filters
Refresh the page and try again.
If the issue continues, sign in again and return to the page.
I expected a user to appear but they are missing
Check that:
- you selected the correct business
- you selected the correct application
- you selected the correct subscription
- the user is actually assigned to that subscription
If everything looks correct and the user is still missing, contact support.
I see an error message
Read the message shown on the page and try again.
If the error continues, take a screenshot and note which business, app, and subscription were selected.
FAQ
Q: What is this page used for?
A: It is used to view which users have access to applications under a selected business and subscription.
Q: Why is the user list empty?
A: Usually because no subscription has been selected yet, or because no users are assigned to the selected subscription.
Q: Do I need to select the business first?
A: Yes. The application and subscription choices depend on the selected business.
Q: What information is shown for each user?
A: The page typically shows the user’s name, email address, status, and created date.
Q: Can I use this page to check who has access to a specific subscription?
A: Yes. Select the relevant business, app, and subscription to view the assigned users.
Q: What should I do if the wrong users appear?
A: Double-check the selected business, application, and subscription, then refresh the page and try again.
Q: What should I send to support if the page is not working?
A: Provide the selected business, app, and subscription, the approximate time, and a screenshot of any error shown on the page.