My Account

Overview

Use My Account to manage your personal account settings in one place.

This area allows you to view and update your profile details, contact information, address, password, two-factor authentication settings, time zone, saved payment card, invitations you have received, and your recent account activity.

Quick start

1. Open the tab you want to update.
2. Click Edit where available.
3. Make your changes.
4. Click Update to save or Cancel to discard changes.
5. Read any confirmation or error message shown on the page.

Main sections / fields / actions

Personal Info

Use this tab to manage your personal profile details.

You can usually view and update:

• first name
• last name
• gender
• date of birth
• profile image

Update profile details

Click Edit, make your changes, then click Update to save.

Click Cancel if you do not want to keep your changes.

Profile image

You can usually change your profile image by selecting a new file and uploading it.

If the upload is successful, the new image will appear in your profile. If the upload fails, an error message will explain what went wrong.

Delete My Account

This area may also include a link to start the account deletion process.

Only use this if you are sure you want to delete your account. Follow the on-screen instructions carefully.

Contact Info

Use this tab to manage your contact details.

You can usually view and update:

• email address
• mobile number

Change contact details

Click Edit, update the details, then click Update.

Important when changing your email

Changing your email address is a security-sensitive action.

After changing your email:

• you may be signed out
• you may need to verify the new email address
• you may not be able to sign in again until verification is completed

Make sure you have access to the new email address before saving the change.

Address

Use this tab to manage your address details.

You can usually update:

• address lines
• city
• postcode
• country

Click Edit, update the fields, then click Update to save.

Make sure your address details are accurate, especially if they are used for billing or official account records.

Security

Use this tab to change your password.

Change password

To update your password:

1. Click Edit
2. Enter your current password
3. Enter your new password
4. Confirm the new password
5. Click Update

Password guidance

Choose a strong password that:

• is long enough
• includes a mix of letter types
• includes numbers and symbols where required
• is not easy to guess

If your new password does not meet the required rules, the page will show an error and ask you to correct it.

Two Factor Authentication

Use this tab to manage two-factor authentication.

Two-factor authentication adds extra protection to your account by requiring an additional verification step when signing in.

Change 2FA settings

Click Edit, turn the setting on or off, then click Update.

Disabling two-factor authentication reduces account security, so it is generally best to keep it enabled unless you have a specific reason to turn it off.

Time Zone

Use this tab to choose the time zone used for displaying dates and times in your account.

Change time zone

Click Edit, select the correct time zone, then click Update.

This helps ensure activity times and other account timestamps appear correctly for your location.

Payment Card

Use this tab to manage your saved payment card.

Save a new card

Enter the card details in the secure payment area, then click Save Card.

If successful, the page will confirm that the card has been saved.

Remove a saved card

If a saved card is already on your account, you can remove it.

A confirmation message may appear before the card is removed. Read it carefully, especially if your account uses recurring payments or automatic renewals.

Card errors

If saving a card fails, the page may show an error explaining the problem.

Common reasons include:

• incorrect card details
• card declined by the issuer
• temporary network or payment processing issues

If needed, try another card or contact your card provider.

Invitations

Use this tab to review invitations sent to your account.

You may see details such as:

• who sent the invitation
• the app or service involved
• the business name
• when the invitation was sent
• when it expires
• its current status

Invitation status examples

• Pending — waiting for your response
• Accepted — you accepted the invitation
• Rejected — you rejected the invitation
• Expired or Removed — the invitation can no longer be used

Use the invitation action shown to open the invitation and respond.

If there are no invitations, the page will say so.

Activity Log

Use this tab to review recent important activity on your account.

This may include:

• sign-ins
• security changes
• account updates
• other important actions

The activity log is useful if you want to check recent account history or confirm that an action was completed.

Messages you may see

Success messages

A success message usually means your change was saved correctly.

Examples include:

• profile updated
• password changed
• card saved
• invitation accepted

Error messages

An error message appears when something could not be completed.

Examples include:

• required information missing
• invalid password
• email verification still needed
• payment card could not be saved
• invitation no longer valid

Read the message carefully and correct the issue before trying again.

Short notifications

Some actions may show a brief confirmation message at the top of the page.

These usually confirm that an action completed successfully.

Troubleshooting

My changes did not save

Check whether any required fields are missing or contain invalid information.

Then try again and read the message shown on the page.

I changed my email and got signed out

This is expected in some cases.

Check your new email address for a verification message and complete the confirmation process before signing in again.

My profile image will not upload

Try a smaller image or a common image format.

If the problem continues, try another browser or device.

My password change failed

Check that your current password is correct and that the new password meets the required rules.

My card could not be saved

Review the card details carefully and try again.

If the card is still rejected, contact your bank or card provider.

I cannot see edit options

You may no longer be signed in, or the page may need refreshing.

Sign in again if needed, then return to the page.

My invitation no longer works

The invitation may have expired or been removed.

Contact the sender and ask them to send a new invitation if needed.

The page seems stuck or slow

Wait a moment for the action to finish.

If nothing changes, refresh the page once and try again.

Security and privacy guidance

Keep your account secure

Use a strong password and keep two-factor authentication enabled where possible.

Be careful with email changes

Make sure you can access the new email address before changing it.

Use trusted payment details only

Only save payment cards that you are authorised to use.

Review account activity regularly

Check the activity log if you want to confirm recent actions or spot unexpected changes.

FAQ

Q: What can I manage from My Account?

A: You can manage your profile details, contact information, address, password, two-factor authentication, time zone, saved payment card, invitations, and recent activity.

Q: What happens if I change my email address?

A: You may be signed out and asked to verify the new email before you can sign in again.

Q: Can I remove my saved payment card?

A: Yes. You can remove it from the Payment Card section, usually after confirming the action.

Q: Why should I keep two-factor authentication enabled?

A: It adds an extra layer of protection to your account.

Q: Where can I see invitations sent to me?

A: Open the Invitations tab in My Account.

Q: Where can I check recent account actions?

A: Open the Activity Log tab.

Q: What should I do if something goes wrong?

A: Read the message shown on the page, try again if appropriate, and contact support if the issue continues.