Edit Subscription License Help

Purpose

Use EditSubscription.aspx to change the number of user licenses for an existing subscription and review any prorated or one-time charges before saving.

At a glance — what you’ll see

• Subscription summary: Number, Business, App, Subscription (plan)
• Controls:
• DropDownListNoOfUsers — select new number of licenses
• Labels showing Additional License Fee, License In Use, Start Date, End Date
• Fee details section (divfeedetails) with net, VAT, total due and billing days/period
• Warnings area (divReducingLicenseWarning) shown if reducing licenses may cause issues
• Action buttons: Save (ButtonRenew) and Reset (ButtonReset)
• Transient messages:
• Top red ErrorPanel for validation/server errors
• Green success panel(s) after a successful renewal/change
• Small toast messages for quick feedback

Before you change licenses

• Review License In Use. You cannot reduce licenses below the number currently assigned/in use.
• Note billing model:
• Pay-as-you-go (PAYG) additional fees may be non-refundable (notice displayed in divfeepaidforpaygnonrefundable)
• Proration: the page shows Billing Days, Net, VAT, and Total Due so you can confirm exact cost for the change
• Expect that adding licenses may take effect immediately and billing may be charged for the pro-rated amount.

Step-by-step: change number of licenses

1. Read the subscription summary (Number, Business, App, Subscription).
2. Choose the desired number from DropDownListNoOfUsers.

• After selection the page updates the fee details area.

1. Confirm fee details in divfeedetails:

• Existing Number of License vs New Number of License
• Billing Period, Billing Days
• Net, VAT, Total Due

1. If you see a warning in divReducingLicenseWarning, read it — it explains consequences of reducing licenses (e.g., assigned users exceeding new count).
2. Click Save (ButtonRenew) to submit the change.

• If the button is disabled, resolve any validation errors shown in ErrorPanel.

1. After Save:

• If successful, you’ll see the success panel with next steps and links (SubscriptionsList, Go To Applications)
• If there’s an error, the ErrorPanel shows the reason

Common messages & what they mean

• “Please select a valid number of users” — no selection or invalid value chosen
• “Cannot reduce below licenses in use” — choose equal or greater number or unassign users first
• “Total Due” shown as zero — change may be effective with no charge (e.g., within promotional period or no pro-rated charge)
• “This is a one-time fee … non-refundable” — PAYG additional user fees are non-refundable once paid

Troubleshooting

Save button remains disabled

• Inspect ErrorPanel for validation messages.
• Ensure your browser allows JavaScript (UI updates depend on postback/AJAX).

Fee details not updating after selecting users

• Re-select the number or trigger a page refresh.
• If persistent, try a different browser or contact support with screenshots.

Reducing licenses but assigned users still exceed new count

• Reassign or remove user licenses from the application before reducing.
• Contact your admin if you cannot change assignments.

Unexpected total or VAT

• Confirm LabelVatRate and business VAT settings; contact finance if calculation seems wrong.

Security & billing notes

• Changes may trigger immediate billing or pro-rated charges; review totals before saving.
• Payments and invoicing are handled by your subscriptions/billing system — keep billing contact details up to date.

Accessibility & keyboard tips

• Use Tab to move between controls; Enter activates focused buttons.
• Warning and fee areas are rendered as readable HTML; use a screen reader to review details.

When to contact support

Contact support if:

• the page shows server errors or fees look incorrect after multiple tries
• you cannot reduce licenses because of system constraints and need manual assistance

Provide:

• subscription number
• business name
• current and requested license count
• screenshots
• approximate time of action

Quick one-line help

Select the new number of licenses, review the prorated fees and totals, then click Save to apply the change.