Edit Subscription Storage
Overview
Use Edit Subscription Storage to purchase additional storage for an existing subscription.
This page lets you choose how much extra storage you want, review the cost before confirming, and then save the change. The page shows the immediate amount due, including net amount, VAT, and total, so you can check the charge before proceeding.
Quick start
- Confirm you are viewing the correct subscription.
- Select the amount of additional storage you want.
- Review the fee details shown on the page.
- Read any important notices about charges or refunds.
- Click Save to apply the change.
- Use Reset if you want to clear the selection and start again.
Main sections / fields / actions
Subscription summary
At the top of the page, you will see a summary of the subscription you are updating.
This usually includes:
- subscription number
- business name
- application name
- current subscription or package
Use this section to make sure you are editing the correct subscription before making any changes.
Additional storage
Use the storage selector to choose how much extra storage you want to add.
After you make a selection, the page updates the fee details so you can review the cost before saving.
Additional storage fee
The page shows the cost of the selected storage amount.
This may include:
- the storage charge
- the net amount
- VAT
- total due
Review these values carefully before confirming the purchase.
Fee details
Once a storage amount is selected, a fee details section appears.
This section helps you understand:
- how much you will be charged now
- whether VAT has been applied
- whether any special billing notice applies to this purchase
Notices and billing guidance
The page may show important messages about how storage purchases are billed.
For example, it may explain that:
- the charge is a one-time fee
- the purchase is non-refundable
- special billing rules apply
Always read these notices before clicking Save.
Save
Click Save to purchase the selected additional storage.
If the change is accepted, the storage is added to the subscription and a confirmation message will appear.
Reset
Click Reset to clear your storage selection and return the page to its starting state.
Use this if you want to review a different storage amount before saving.
Billing guidance
Immediate charge
Additional storage usually creates an immediate charge.
The page will show:
Check these figures before saving.
VAT
VAT may be applied based on your business and billing details.
Review the VAT amount together with the total so you know the full cost of the change.
One-time fee
Additional storage is often charged as a one-time purchase rather than being treated as a refundable adjustment.
If this applies, the page will normally make it clear before you continue.
Non-refundable charges
In many cases, additional storage fees are non-refundable.
Because of this, you should confirm the selected amount carefully before saving.
Step-by-step tasks
Add extra storage
- Open the subscription you want to update.
- Choose the amount of additional storage required.
- Review the fee details that appear.
- Read any billing notice shown on the page.
- Click Save to confirm the purchase.
Change your mind before saving
If you selected the wrong amount, click Reset and choose again.
Review the cost before confirming
Before saving, always check:
- net amount
- VAT
- total due
- any notice about one-time or non-refundable charges
Troubleshooting
The fee details do not appear
Try selecting the storage amount again.
If nothing changes, refresh the page and try once more.
The Save button is disabled
Make sure you have selected a storage amount first.
Also check whether the page is showing any warning or error message that needs attention.
The cost looks wrong
Review the selected storage amount and check the VAT shown on the page.
If the figures still do not look correct, do not continue until you have checked with billing or support.
I received an error when saving
Read the error message shown on the page and correct any issue if possible.
If the error continues, take a screenshot and contact support with the subscription details and the time of the attempt.
I am not sure whether the charge is refundable
Read the notice shown in the fee details area carefully.
If the page states that the charge is non-refundable, assume the purchase cannot be reversed through the normal storage change process.
FAQ
Q: What is this page used for?
A: It is used to purchase additional storage for an existing subscription.
Q: When do I see the price?
A: The price appears after you select the amount of extra storage.
Q: What should I check before saving?
A: Review the net amount, VAT, total due, and any notice about one-time or non-refundable charges.
Q: Is the storage charge applied immediately?
A: In most cases, yes. The page shows the amount due before you save.
Q: Can I clear my selection before saving?
A: Yes. Use Reset to remove the current selection and start again.
Q: Are additional storage charges refundable?
A: Often they are not. Check the notice shown on the page before confirming the purchase.
Q: What should I do if the totals do not look correct?
A: Do not save until you have reviewed the figures or asked support to confirm them.