Edit Subscription Storage — Help

Overview

This page (Subscriptions/EditSubscriptionStorage.aspx) lets you buy additional storage for an existing subscription. Choose the amount of extra storage, review the immediate charge (net, VAT, total) and any notices, then click Save to apply the change.

What you will see

• Subscription summary: Number, Business, App, Current Subscription
• Additional Storage dropdown to choose units (e.g., 1–25)
• Additional Storage Fee label showing per-unit or selected-fee summary
• Fee details area (divfeedetails) that appears after selecting storage:
• notification text, Net, VAT, Total Due
• notices about refunds or one-time fee policy
• Buttons:
• Save (ButtonRenew) — apply the storage purchase (may be disabled until selection)
• Reset (ButtonReset) — clear your selection
• UI feedback:
• Red ErrorPanel for validation/server errors (dismiss with ×)
• Toast notifications (showUpdateToast) for short confirmations
• Informational boxes (divselectuser, divfeepaidforpaygnonrefundable) with policy notes

Step-by-step: buy additional storage

1. Confirm you are viewing the correct subscription (check Number, Business, App, Subscription fields).
2. In Additional Storage, select the desired extra storage units.
3. After selection the page displays fee details in the “Additional Storage Fee” area:

• Check LabelTotalNetDue, LabelVATOnAdditionalStorage, and LabelTotalGross
• Read LabelAdditionalStorageNotification for any special instructions (proration, limits)

1. If applicable, read the non-refund notice: additional storage fees are typically one-time and non-refundable.
2. Click Save to submit the purchase.

• On success you’ll see a confirmation (toast or success panel) and the subscription will be updated.
• If Save is disabled or an error appears, follow the error guidance shown in ErrorPanel.

1. Use Reset to clear the dropdown and hide details if you change your mind.

Common messages and meanings

• “Select additional storage from above dropdown list to see the fee details.” — no storage selected yet
• Fee values (Net / VAT / Total) — confirm these are acceptable before clicking Save
• Error panel entries — missing selection, session expired, or server-side validation failure
• “This is a one-time fee … non-refundable.” — immediate charge rule for storage purchases

Troubleshooting

Fee details do not appear after selection

• Try re-selecting the storage item (postback may be required).
• Ensure your session is active; sign back in if needed.
• Check browser console for JS errors and try another browser if required.

Save button disabled

• Confirm a storage value is selected.
• Inspect ErrorPanel for messages (e.g., account or billing restrictions).

Charges look incorrect

• Verify business VAT settings; VAT and totals depend on the business profile and tax rules.
• If totals still look wrong, capture a screenshot and contact billing support with subscription number and timestamp.

Payment or backend failure after Save

• Note the error text, time and subscription number and send to support for investigation.

Policies & billing notes

• Additional storage is usually a one-time fee and non-refundable — this is shown on the page.
• Taxes (VAT) are applied according to your business settings; totals reflect tax calculations.
• Credits or prorations for existing plans are not typically applicable to one-time storage purchases; check LabelAdditionalStorageNotification for exceptions.

Security & privacy

• Purchases are bound to the selected business and subscription.
• Ensure you have authorization to charge the selected business account.
• Do not share screenshots containing sensitive billing details publicly.

Accessibility & keyboard tips

• Use Tab to navigate the dropdown and buttons; press Enter or Space to activate.
• Toasts and the error panel are visible and dismissible; screen readers should announce the error text.

What to provide when contacting support

• Subscription Number (from the page)
• Business name
• storage units selected
• displayed Net/VAT/Total
• timestamp
• screenshot of the fee details and any error text shown in ErrorPanel

One-line blurb for the page

Select the amount of additional storage, review the net / VAT / total due, then click Save to purchase — additional storage fees are usually one-time and non-refundable.

Optional extras

If you want, we can also create:

• a printable checklist for your finance team
• short tooltip text for the Save button or the non-refund notice