Cancel a request

Open Delivery and Audit for the request and select Cancel request if your role permits it. Confirm only after checking the request reference and recipients.

Cancellation prevents the normal workflow from continuing. A recipient who opens an old link should no longer be able to complete the request. However, cancellation cannot recall emails or copies already downloaded, forwarded or stored outside KNEWTE.

Notify recipients separately where the document was sent in error or should no longer be relied upon. Cancellation does not automatically refund the 3 credits used when the request was sent.