Two-Factor Authentication (Sign-In Code)
Overview
Use Two-Factor Authentication to complete the second step of signing in to your account.
After entering your password, you may be asked to confirm a one-time sign-in code sent to your email address. This extra step helps protect your account by making sure it is really you.
Quick start
- Check the masked email address shown on the page.
- Click Send Code if a code has not already been sent.
- Open your email inbox and find the latest sign-in code.
- Enter the code into the code field.
- Click Validate.
- If the code is correct, you will be signed in and taken to your account.
Main sections / fields / actions
Masked email address
The page shows a partially hidden version of your email address.
This helps you confirm where the sign-in code was sent without displaying your full email address.
Send Code
Click Send Code to send a one-time verification code to your email.
Use this if:
- no code has been sent yet
- your previous code expired
- you need a new code
Enter Code
Enter the code exactly as it appears in the email.
Take care when typing, especially if the code contains similar-looking characters.
Validate
Click Validate after entering the code.
If the code is correct and still active, sign-in will be completed.
Sign Out
Click Sign Out if you want to cancel the sign-in process and return to the sign-in page.
Important timing and limits
Code expiry
Sign-in codes are only valid for a short time.
If your code expires before you use it, request a new one and enter the latest code instead.
Resend waiting period
After requesting a code, you may need to wait before you can send another one.
A countdown may appear on the page showing when you can request a new code again.
Failed attempt limits
For security reasons, repeated incorrect code entries may lead to sign-in being blocked.
If too many incorrect attempts are made, your account may be temporarily blocked and you may need to contact support.
Common messages and what they mean
Please enter the code
You tried to continue without entering a code.
Enter the code and try again.
No verification code found
There is no active sign-in code available for your current sign-in attempt.
Click Send Code to request a new one.
The code has expired
The code is no longer valid.
Request a new code and use it as soon as it arrives.
Invalid code
The code entered does not match the current valid code.
Check the email again and enter the latest code carefully.
Verification code sent
A new sign-in code has been sent to your email address.
Check your inbox, spam, or junk folders.
Account blocked after too many failed attempts
Too many incorrect code entries were made.
For security reasons, sign-in is now blocked and you may need support to regain access.
Step-by-step tasks
Complete sign-in with a code
- Click Send Code if needed.
- Check the email address linked to your account.
- Open the email containing the sign-in code.
- Enter the code exactly as shown.
- Click Validate.
- Wait for the sign-in process to complete.
Request a new code
- Wait until the resend option becomes available.
- Click Send Code again.
- Open the newest email you receive.
- Use only the most recent code.
Cancel the sign-in process
Click Sign Out if you do not want to continue.
This returns you to the sign-in page.
Troubleshooting
I did not receive the email
Check your spam, junk, and filtered folders.
Also confirm that you signed in with the correct email address.
If needed, wait for the resend option and request another code.
My code expired before I used it
Request a new code and enter it as soon as it arrives.
Use only the most recent code.
The code keeps failing
Check for typing mistakes and make sure you are using the latest email.
If you copied the code, make sure no extra spaces were included.
I requested too many codes
Wait for the resend countdown to finish before trying again.
Repeated requests may trigger temporary limits for security reasons.
My account is blocked
If too many failed attempts were made, your account may be blocked temporarily.
Contact support and provide the email address used for sign-in and the approximate time the problem happened.
The page no longer works or the sign-in session seems lost
Return to the sign-in page and start the sign-in process again.
Then complete the two-factor step using the same session.
Security guidance
Keep the code private
Do not share your sign-in code with anyone.
Only request codes when signing in
If you receive a code unexpectedly, do not use it until you are sure it relates to your own sign-in attempt.
Act quickly
Because the code expires, it is best to use it soon after it arrives.
FAQ
Q: What is this page for?
A: It completes the second step of sign-in by asking you to confirm a one-time code sent to your email.
Q: What should I do if no code arrives?
A: Check spam or junk folders, then request another code when the resend option becomes available.
Q: Which code should I use if I requested more than one?
A: Always use the most recent code you received.
Q: What happens if I enter the wrong code too many times?
A: Your account may be temporarily blocked for security reasons.
Q: Can I go back and continue later?
A: If the session expires, you may need to start the sign-in process again from the beginning.
Q: What does the masked email address mean?
A: It shows where the code was sent while keeping part of your email hidden for privacy.
Q: What should I do if I did not request the code?
A: Do not use it. Contact support if you believe there may be a security issue.