Help Centre

Validate the one-time code sent to your email to complete sign-in. Includes resend limits, errors, and troubleshooting.

Resolve common access, document, field, credit, email and signing problems.

Assign signature, initials, date and text fields to the correct signer.

Common problems and checks for uploads, previews, permissions, cloud sync, session expiry and file completion.

Protect requests, signing links, uploaded PDFs and completed copies.

Add recipients, control signing order and check delivery details.

Guide recipients through consent, document review and field completion.

Create a new business record for subscriptions, invoices, and app access. Includes required fields, logo upload, and troubleshooting.

Understand the app, its main areas and the complete electronic signature workflow.

Invite an existing or new user to a business/app subscription and assign an application role.

Understand what happens when a signer declines or a deadline passes.

Configure the entity name, signing banner colour, expiry and reminder timing.

View an invitation, accept or reject it, and understand common messages and errors.

View, search, sort, filter and download invoice PDFs for your subscriptions.

Create and maintain saved signer records for repeated use.

View, search and manage the list of businesses and open a selected business for editing.

Filing cabinets group working paper files and can be used to organise files by area, department, year, client type or workflow.

Create a blank working paper file or start from an industry template. Template-created files can still be edited after creation.

Monitor invitations, reminders, attempts and delivery errors.

Understand what the KNEWTE Working Papers app is used for and how it helps teams manage structured files, documents, reviews and completion status.

Use the Working Papers dashboard to view file activity, storage use, cloud sync health and shortcuts to clients, cabinets and files.

Use the Working Paper Files list to open, edit, archive, duplicate, back up and review files.

Create a new KNEWTE account and activate it using the code sent to your email.

View and manage which users have access to a selected business, search users, and open per-user access management.

Understand how external reviewers sign in, view shared files and add review activity in the reviewer portal.

Customise banner/button colours, logo display and default reference email text. Preview changes live and save.

Understand draft, sent, partially signed, completed, declined and expired requests.

Use comments, review points and author comments to keep review activity connected to the correct tree node.

Insert clickable tree node references in comments, review points and replies so users can jump to related sections.

Use readiness, red ticks, file status and completion controls to monitor progress before finalising a working paper file.