Help Centre

Validate the one-time code sent to your email to complete sign-in. Includes resend limits, errors, and troubleshooting.

Common problems and checks for uploads, previews, permissions, cloud sync, session expiry and file completion.

Create a new business record for subscriptions, invoices, and app access. Includes required fields, logo upload, and troubleshooting.

Invite an existing or new user to a business/app subscription and assign an application role.

View an invitation, accept or reject it, and understand common messages and errors.

View, search, sort, filter and download invoice PDFs for your subscriptions.

View, search and manage the list of businesses and open a selected business for editing.

Filing cabinets group working paper files and can be used to organise files by area, department, year, client type or workflow.

Create a blank working paper file or start from an industry template. Template-created files can still be edited after creation.

Understand what the KNEWTE Working Papers app is used for and how it helps teams manage structured files, documents, reviews and completion status.

Use the Working Papers dashboard to view file activity, storage use, cloud sync health and shortcuts to clients, cabinets and files.

Use the Working Paper Files list to open, edit, archive, duplicate, back up and review files.

Create a new KNEWTE account and activate it using the code sent to your email.

View and manage which users have access to a selected business, search users, and open per-user access management.

Understand how external reviewers sign in, view shared files and add review activity in the reviewer portal.

Customise banner/button colours, logo display and default reference email text. Preview changes live and save.

Use comments, review points and author comments to keep review activity connected to the correct tree node.

Insert clickable tree node references in comments, review points and replies so users can jump to related sections.

Use readiness, red ticks, file status and completion controls to monitor progress before finalising a working paper file.

Check cloud sync status for Office documents and resolve documents waiting for cloud processing.

Deleted tree nodes are moved to the recycle bin first, where they can be restored or permanently deleted.

Manage your personal settings, security, 2FA, time zone, saved card, invitations and activity log.

View and manage role permission overrides per business and app. Changes apply immediately and affect users on next sign-in.

Request account deletion and receive a confirmation link by email. Includes rules, messages, and troubleshooting.

Set a new password using the secure reset link sent to your email. Includes policy rules and troubleshooting.

Central dashboard showing KPIs and navigation cards for jobs, candidates, reference checks, forms, branding and retention.

Export a working paper file package and control which nodes are included by marking nodes as excluded from export.

Add a new candidate record, optionally link it to an open job or create a new one, then save the record.

View which users have access to applications and filter by Business, App and Subscription.

View, search and filter subscriptions, open a subscription, and use the advanced slide-in query builder for custom filters.