Help Centre

Validate the one-time code sent to your email to complete sign-in. Includes resend limits, errors, and troubleshooting.

Create a new business record for subscriptions, invoices, and app access. Includes required fields, logo upload, and troubleshooting.

Invite an existing or new user to a business/app subscription and assign an application role.

View an invitation, accept or reject it, and understand common messages and errors.

View, search, sort, filter and download invoice PDFs for your subscriptions.

View, search and manage the list of businesses and open a selected business for editing.

Create a new KNEWTE account and activate it using the code sent to your email.

View and manage which users have access to a selected business, search users, and open per-user access management.

Customise banner/button colours, logo display and default reference email text. Preview changes live and save.

Manage your personal settings, security, 2FA, time zone, saved card, invitations and activity log.

View and manage role permission overrides per business and app. Changes apply immediately and affect users on next sign-in.

Request account deletion and receive a confirmation link by email. Includes rules, messages, and troubleshooting.

Set a new password using the secure reset link sent to your email. Includes policy rules and troubleshooting.

Central dashboard showing KPIs and navigation cards for jobs, candidates, reference checks, forms, branding and retention.

Add a new candidate record, optionally link to an open job (or create one inline), then save.

View which users have access to applications and filter by Business, App and Subscription.

View, search and filter subscriptions, open a subscription, and use the advanced slide-in query builder for custom filters.

Change the number of user licenses for an existing subscription and review prorated fees before saving.

Change the package/plan for an existing subscription, review prorated credits and charges, then save.

Purchase additional storage for an existing subscription and review the immediate net/VAT/total before saving.

Select a candidate, pending referee and published form, optionally include candidate info, preview, and send a single reference request.

View a single verification request, review delivery/history, save review notes/status, resend, print, and manage reminders.

Purchase an application subscription for one of your businesses and proceed to secure Stripe payment.

Create a job/requisition record used to link candidates and references. Includes required fields, validation and tips.

View and edit a candidate profile, link to an open job (or add a new job inline), and update compliance and retention settings.

Understand how the account deletion link works, what messages mean, and how to troubleshoot token issues.

View contacts for a selected business, search/filter, open a contact, create new contacts, and apply bulk actions.

Verify your email address using the code sent to your inbox. Learn what to expect and how to fix common issues.

Create, edit, archive, activate and delete contact tags for a selected business. Changes apply immediately.

Search and browse the user directory, sort and page results, and open per-user access management.