Delivery, reminders and retries

Delivery and Audit

Open a sent request and select its delivery or administration view. Each recipient row shows recipient status, last email type, delivery status, attempt count, reminders sent and the last recorded error.

Queued means an email job is waiting or will be retried. Sent means the configured mail service accepted it; this does not guarantee inbox placement. Failed means the latest attempt returned an error.

Use Send reminder only for an eligible pending signer. Automatic reminders follow the entity settings and maximum reminder rules. Use Retry when available after correcting a temporary delivery or configuration problem.

Ask the recipient to check spam, quarantine and mailbox rules. Confirm the address before resending. Never disclose internal diagnostic or credential information to a recipient.