Declined and expired requests

A signer may decline when they do not wish or are not able to sign. The request records the decline and the sender can review its status. The sender should contact the signer outside the App if clarification is needed.

When the configured deadline passes, an incomplete request becomes expired and its signing link should no longer permit normal completion. Create a replacement request if documents, recipients, fields or the expiry date need to change.

Do not treat a decline or expiry as legal advice or as proof of a person's position. The sender remains responsible for deciding the next business or legal step. Credits used for the original send are not automatically returned.