Custom Branding

Overview

Use Custom Branding to personalise how your forms and reference request emails look and read.

You can change banner and button colours, choose whether to display your business logo, select where the logo appears, and edit the default message sent to referees. A live preview helps you see your changes before saving them.

Quick start

1. Choose your banner and button colours, or type the colour codes manually.
2. Turn the business logo on or off, and choose its position if you want it displayed.
3. Edit the default reference email message, keeping any placeholder text unchanged.
4. Review the live preview.
5. Click Save Branding to apply your changes, or Reset to Defaults to return to the original settings.

Main sections / fields / actions

Colours

Use the colour settings to control the appearance of your forms and main buttons.

You can set:

• the banner background colour
• the banner text colour
• the main button colour
• the button hover colour

You can either pick a colour visually or enter a colour code in the format #RRGGBB.

Examples:

• #2c3e50
• #FFFFFF
• #3498db

As you make changes, the preview updates automatically.

Default reference email

Use this section to edit the default message sent to referees.

Write your message in clear, professional language. If your message includes placeholders, keep them exactly as shown so the correct details can be inserted automatically.

Common placeholders include:

• {{CandidateName}}
• {{ReferenceName}}
• {{Position}}
• {{CompanyName}}

Do not change the spelling, brackets, or formatting of these placeholders.

Business logo

Use this setting to choose whether your business logo appears on forms.

If logo display is turned on, you can choose where the logo appears:

• Left
• Middle
• Right

Use the preview area to check that the selected position looks right.

Live preview

The preview area shows how your banner and main button will appear with your selected colours.

You do not need to save first to view design changes in the preview.

Save and reset

Click Save Branding to keep your changes.

Click Reset to Defaults if you want to restore the original colours and default message text.

Recommended values

Professional green theme

• Banner: #1f7a1f
• Banner text: #FFFFFF
• Button: #28a745
• Button hover: #218838

Neutral blue theme

• Banner: #2c3e50
• Banner text: #FFFFFF
• Button: #3498db
• Button hover: #2980b9

Tips

• Choose colours with strong contrast so text is easy to read.
• Keep placeholders in your email message if you want the email to feel personalised.
• Review the preview before saving so you can confirm the design looks as expected.

Troubleshooting

My colours do not look right

Make sure your colour code uses the correct format: #RRGGBB.

If the code is missing the #, has the wrong number of characters, or includes invalid letters or numbers, the colour may not display properly.

The preview is not updating

Refresh the page and try again. Then re-enter your colours carefully and check the preview after each change.

If the issue continues, try using a different modern browser.

My logo position cannot be changed

Make sure logo display is turned on first. Once the logo is enabled, you should be able to choose its position.

My email placeholders are not working

Check that the placeholders still appear exactly as originally shown, including the curly brackets.

For example:

• {{CandidateName}}
• {{ReferenceName}}

Even small changes can stop them from working correctly.

My changes did not save

Check that all required colour fields have been completed and that all colour codes are valid. Then try saving again.

If you still see an error, copy the message shown on screen and share it with your support team.

FAQ

Q: Can I preview exactly how the email will look in every inbox?

A: The preview helps you check branding and styling, but actual email appearance can vary slightly between email providers and devices.

Q: What happens when I reset to defaults?

A: Your saved branding settings are replaced with the original default colours and message text.

Q: Do I have to use placeholders in my email message?

A: They are not always required, but they are strongly recommended because they personalise the email automatically.

Q: Can I change the logo position without showing the logo?

A: No. Logo position is only relevant when logo display is turned on.

Q: Do I need to save before seeing design changes?

A: No. The preview updates as you make changes, but you still need to save if you want to keep them.