Working Papers troubleshooting

A button does not work

Check:

• A tree node is selected if the action needs a node.
• Only one node is selected if the action does not support multi-select.
• You have permission for the action.
• The file is not finalised or archived.

I cannot upload a file

Check:

• The file type is allowed.
• The file size is within the limit.
• A tree node is selected.
• The file is not blocked by browser or server restrictions.

A document has no preview

Some document types do not have online preview. Download the document using the toolbar.

PDF editor changes are not saved

Make sure you click Save before leaving the PDF editor. If you leave without saving, changes may be lost.

Office document does not open online

Check:

• Microsoft account is connected.
• Cloud settings show online Office editing is available.
• The document has completed cloud sync.

File cannot be finalised

Check readiness details. Common causes include:

• Active nodes missing red ticks
• Open review points
• Documents waiting for cloud sync
• File not in the correct status

Session expired

If you are redirected to sign in, sign in again and reopen the file. If you repeatedly lose your session, report the time and what you were doing.

Search does not find a node

Check the spelling and whether the node is hidden because Hide N/A is enabled.