Help Centre

View an invitation, accept or reject it, and understand common messages and errors.

Manage your personal settings, security, 2FA, time zone, saved card, invitations and activity log.

Invite an existing or new user to a business/app subscription and assign an application role.

Create a job/requisition record used to link candidates and references. Includes required fields, validation and tips.

Secure external form for referees to submit reference contact details or responses for a candidate.

Create a new KNEWTE account and activate it using the code sent to your email.

Add a referee manually for a candidate, including name, job title, contact details, relationship, and notes.

Change the number of user licenses for an existing subscription and review prorated fees before saving.

Understand how the account deletion link works, what messages mean, and how to troubleshoot token issues.

Change the package/plan for an existing subscription, review prorated credits and charges, then save.

Request account deletion and receive a confirmation link by email. Includes rules, messages, and troubleshooting.

Verify your email address using the code sent to your inbox. Learn what to expect and how to fix common issues.

Purchase additional storage for an existing subscription and review the immediate net/VAT/total before saving.

Create, edit, archive, activate and delete contact tags for a selected business. Changes apply immediately.

Search and browse the user directory, sort and page results, and open per-user access management.

Set a new password using the secure reset link sent to your email. Includes policy rules and troubleshooting.

Set three security questions and answers. After saving, store the generated one-time security code safely.

Restore access to a locked account using an email code, your security question answers, and your saved security code.