Delete My Account (Request Deletion)
Overview
Use Delete My Account to request deletion of your account.
This page does not delete your account immediately. Instead, it sends a secure confirmation link to your email address. You must open that email and use the link to complete the deletion process.
Quick start
- Make sure you are signed in to the correct account.
- Remove any saved payment card before continuing.
- Read the confirmation text and tick the checkbox.
- Enter your password.
- Click Send Delete Link.
- Open the email sent to your inbox and click the confirmation link.
- Follow the message shown on the confirmation page.
Main sections / fields / actions
Before you request deletion
Before sending the deletion request, make sure you have done the following:
- removed any saved payment card from your account
- downloaded or saved anything you want to keep
- confirmed that you are signed in to the correct account
If a saved payment card still exists, the deletion request cannot continue until it has been removed.
Confirmation checkbox
Tick the confirmation checkbox to show that you understand you are requesting account deletion.
You must select this before the request can be sent.
Password
Enter your current account password to confirm that the request is being made by you.
This helps protect your account from unauthorised deletion requests.
Send Delete Link
Click Send Delete Link to send a secure confirmation email to your account email address.
If the request is accepted, a message appears telling you that a confirmation link has been sent.
The button may then become unavailable to prevent duplicate requests.
What happens next
Confirmation email
After submitting the request, you should receive an email containing a secure deletion link.
You must use that link to complete the deletion process.
The link is typically valid for a limited time only, so it is best to use it as soon as possible.
Completing the deletion
When you open the confirmation link, the system checks whether the request is still valid.
You will then see a message explaining whether:
- the deletion was completed successfully
- the request has expired
- the request could not be processed
Deletion outcome
Depending on your organisation’s policy, deletion may involve:
- permanent removal of access
- anonymisation of account details
- retention of limited records where required for legal, billing, or audit purposes
The confirmation page will explain the outcome.
Important rules
Remove saved payment cards first
You cannot continue with account deletion while a saved payment card is still attached to your account.
Remove the saved card first, then return to the page and request deletion again.
The confirmation link is time-limited
The deletion link sent by email is only valid for a limited period.
If it expires, you will need to request a new one.
The confirmation link is private
Do not share the deletion link with anyone else.
Anyone with access to the link may be able to use it.
Password attempts may be limited
If the wrong password is entered several times, you may be signed out for security reasons.
If that happens, sign in again and retry carefully.
Common messages and what they mean
A confirmation link has been sent to your email
Your request was accepted and the next step is to open the email and click the link.
Account deletion is not available while a saved payment card exists
You must remove your saved payment card before trying again.
Password is incorrect
The password entered does not match your account.
Check it carefully and try again.
Your session has expired
You need to sign in again before continuing.
Unable to create the deletion request
There was a temporary issue while preparing the request.
Try again later.
Unable to send the confirmation email
The request may not have reached your inbox due to a temporary issue.
Wait a little while and try again. If the problem continues, contact support.
Troubleshooting
I did not receive the email
Check your inbox, spam, and junk folders.
Wait a few minutes, then try again if needed.
The link expired
Return to Delete My Account and request a new deletion link.
I am blocked because of a saved payment card
Go to your payment card settings, remove the saved card, then return and submit the deletion request again.
I entered the wrong password too many times
Sign in again and retry carefully.
If you cannot remember your password, use the password recovery process before trying again.
I opened the link and got an error
Read the message shown on the confirmation page.
If the message is unclear or the problem continues, take a screenshot and contact support.
I requested deletion by mistake
Do not click the confirmation link.
If you have already used the link, contact support as soon as possible to ask what options are available.
Privacy and security guidance
Save anything important first
Before requesting deletion, make sure you have kept any information you may need later.
Keep the link secure
Treat the deletion email like any other security-related email.
Only continue if you really want to delete the account
Deletion may be permanent or partially irreversible depending on account policy.
If you are unsure, contact support before confirming the request.
FAQ
Q: Does this page delete my account immediately?
A: No. It sends a confirmation link to your email. You must use that link to complete the process.
Q: Why can I not request deletion?
A: A common reason is that a saved payment card is still attached to your account.
Q: What should I do if I do not receive the confirmation email?
A: Check spam or junk folders, wait a few minutes, then try again if needed.
Q: What happens if the link expires?
A: You will need to return to the page and request a new deletion link.
Q: Why do I need to enter my password?
A: This helps confirm that the deletion request is being made by the account owner.
Q: What if I entered the wrong password too many times?
A: You may be signed out for security reasons. Sign in again and retry, or reset your password if needed.
Q: Will all my data always be removed completely?
A: Not always. Some records may need to be kept for legal, billing, or audit reasons, depending on policy.