Security Questions — Help

Purpose

Use the SecurityQuestions.aspx page to set three security questions and answers for your account.

After you save, the system generates a one-time security code that you must keep safe — that code plus your answers are required to recover/unblock the account.

What you will see

• Three question dropdowns (Security Question 1/2/3) and three answer fields (Your Answer).
• Informational warning that “All fields are required.”
• An important notice: a unique security code will be generated and displayed after saving.
• A hidden information panel (PanelUnblockInfo) that appears after a successful save; it contains:
• the generated code
• a Copy Information button
• a Sign In button

Step-by-step: set your security questions

1. Choose 3 different questions from the dropdowns.

Tip: pick distinct questions so answers are independent.

1. Enter a clear answer for each question in the corresponding answer box. All fields are required.

• Each answer accepts up to 60 characters
• Record answers exactly as you type them (case, spaces and punctuation matter)

1. Click the Save button.
2. After saving, the page will display your generated security info in the Unblock Info area.

• Click Copy Information to copy the text to your clipboard, or use Sign In to continue
• Save the info immediately in a secure place (see recommendations below)

What happens next (why this matters)

• If your account is ever blocked for security reasons, support will not be able to unblock your account for you.
• To regain access you will need:
• the answers you set here, and
• the generated security code shown after saving
• Without both the correct answers and the code, your account cannot be unblocked by support.

How to store the generated code and answers (recommendations)

• Use a reputable password manager (preferred) — save each answer and the generated code in a secure note.
• Print and store a paper copy in a safe place if you prefer an offline copy.
• Store the information encrypted if using notes or cloud storage.
• Do not email the code or answers in plain text and do not share them with anyone.

Choosing good answers (security tips)

• Don’t use easily discoverable facts (public social media, common names, birthdays).
• Use long answers or passphrase-style answers for better security (e.g., GreenBicycle#1979!).
• Keep answers memorable but hard to guess; you can use a mnemonic or password manager to store them.
• Record case and punctuation exactly — the system may require exact matches.

Common messages & problems

• “All fields are required.” — you must select and answer all three questions before saving.

Save fails or no code appears

• Reload the page and try again.
• Ensure you are still signed in.
• If the Copy Information button fails, manually select and copy the displayed text.

Lost code or answers

• If you lose both, account recovery is severely limited — support cannot unblock the account. Store the code now to avoid this outcome.

Accessibility & keyboard tips

• Use Tab / Shift+Tab to move between fields and Enter to activate buttons.
• The Copy Information button uses browser clipboard APIs; if copy is blocked, you can select and copy the text manually.

Troubleshooting checklist

• If Save reports an error:
• Confirm all three questions are selected and all three answers are filled
• Check that none of your answers exceed 60 characters
• Try a different browser or clear cache/cookies if UI behaves unexpectedly
• If you cannot see the generated code after saving:
• Make sure popups/scripts aren’t blocked
• Try the Save action again and copy the information immediately

Quick do / don’t summary

• Do: choose distinct, hard-to-guess answers; copy and securely store the generated code; record answers exactly.
• Don’t: share the code or answers; rely on support to unblock your account if you lose both.