Reference Details Request
Overview
Use Reference Details Request to provide reference contact details or complete a reference request for a candidate.
This is a secure external form used by referees. The page will show the candidate and role details, followed by the reference information that needs to be completed. Once the required information has been entered, you can submit the form directly to the requesting organisation.
Quick start
- Check that the candidate name and role shown on the page match the request you received.
- Complete each reference section shown on the form.
- For each reference, enter the full name and at least one contact method.
- Click Submit Reference(s).
- If the form is accepted, a confirmation message will appear.
- If there is a problem, review the error message, correct the details, and submit again.
Main sections / fields / actions
Candidate and role details
At the top of the page, you will usually see the candidate’s name and the role connected to the request.
Check these details before completing the form so you can confirm that the request is correct.
Reference information
For each reference shown on the page, you will normally be asked to provide:
- Full Name
- Work Email
- Phone
- Company Website where relevant
Minimum required information
For each reference, you must provide:
- Full Name
- at least one contact method:
- Work Email, or
- Phone
A work email address is recommended where available, but a phone number can be used if email is not available.
Submit Reference(s)
Click Submit Reference(s) when you have completed the form.
The system checks the details provided and either accepts the submission or shows messages explaining what needs to be corrected.
Clear
Click Clear if you want to remove the current entries and start again.
Be careful when using this option, as any unsaved information may be lost.
Guidance for completing the form
Full name
Enter the referee’s full name clearly and accurately.
Work email
Use a valid work email address where possible.
This helps the requesting organisation verify the reference more easily.
Phone number
If no email address is available, enter a phone number instead.
Including the country code is helpful, especially for international numbers.
Example:
+44 20 1234 5678
Company website
If requested, enter the organisation’s website address.
This may help support the verification process.
Keep responses factual
Only provide information that is relevant to the reference request. Keep answers clear, accurate, and professional.
What happens after you submit
After submitting the form:
- you may see a confirmation message if the submission is successful
- you may see one or more error messages if something needs to be corrected
If an error message appears, review the highlighted issue, update the information, and submit again.
Privacy
The information you provide is used only for the purpose of processing the reference request.
Do not include unrelated sensitive personal information unless it is specifically required and appropriate to the request.
Troubleshooting
I cannot submit the form
Check that each reference entry includes a full name and at least one contact method.
Make sure any email address entered is complete and correctly formatted.
I entered an email address but it is not accepted
Check for typing mistakes, missing characters, or spaces before or after the address.
Try entering the address again carefully.
I do not have an email address for the reference
You can usually submit the form using a phone number instead, as long as at least one contact method is provided.
The page shows an error after I click submit
Read the message shown on the page, correct the relevant information, and try again.
If the problem continues, contact the organisation that sent you the request and include the exact error message.
The form is blank or no fields are shown
The request may no longer be valid or the link may have expired.
Contact the organisation that sent you the request and ask them to send a new link.
I cleared the form by mistake
If you use Clear, the entered information may be removed. Re-enter the details and submit once complete.
FAQ
Q: Can I submit the form without an email address?
A: Yes, as long as you provide a phone number. At least one contact method is required.
Q: Do I have to complete every field shown?
A: Complete all required information. Some additional fields may be optional depending on the request.
Q: What should I do if the candidate or role looks incorrect?
A: Do not complete the form until you have checked with the organisation that sent the request.
Q: Why is a work email recommended?
A: A work email helps the requesting organisation verify the reference more easily and efficiently.
Q: What happens if the link no longer works?
A: Contact the requester and ask for a new reference request link.
Q: Can I provide more than one reference if the page shows multiple sections?
A: Yes. Complete each section shown on the form with the requested details.