Account Deletion Help

This page (AccountDeleteRequest.aspx) handles processing of an account deletion request delivered via a deletion token (typically from an emailed link). It runs automatically and shows clear messages about the result.

Read this help before using the deletion link.

What this page does

• Processes an account deletion request when you open the deletion link sent to your email.
• Validates the deletion token (checks the token is present, valid, and not expired).
• Performs deletion according to the site policy — either permanent removal or a soft delete (account flagged for deletion).
• Displays a success, informational, or error message depending on the outcome.

How to use

1. Open the deletion link you received (the link contains a token). Do not paste the link into a new window unless copied exactly.
2. Wait while the page processes the request: the help text area (PanelHelp) is hidden while processing.
3. After processing you will see one of the following:

• A green success message (PanelMessage / LabelMessage) confirming deletion or the next steps.
• An information panel (PanelDetails / LabelDetails) with details about what was done or scheduled.
• A red error panel (PanelError / LabelError) explaining why the request could not be completed.

There are no forms to fill in on this page — the token in the link is the input.

Typical messages and what they mean

Success (green)

• Your deletion request completed successfully. Follow any instructions shown (for example, sign-out or steps to recover within a grace period).

Informational details

• Explains whether the deletion is immediate or scheduled (soft delete) and any retention windows.

Error messages (red)

• Missing or malformed token — open the original link again or ensure the entire URL was used.
• Token expired — the link is time-limited; request a new deletion link.
• Token already used or account already removed — nothing to do; contact support if this is unexpected.
• Processing error — try again later or contact support if the error persists.

Before you proceed

• Back up any data you want to keep (downloads, exported reports, invoices, etc.). Deletion may be irreversible.
• If you are unsure whether deletion will be permanent or soft (recoverable within a grace period), contact support before using the link.
• Use the link only if you are the account owner or authorized to request deletion.

Troubleshooting

If you see “missing token” or similar

• Use the original link from the email.
• Avoid forwarding/altering the URL.

If the token is expired

• Request a fresh account deletion link from account settings or support.

If you receive a “processing error”

• Retry after a short wait.
• If the problem persists, capture a screenshot of the message and send it to support.

If you do not receive any confirmation

• Check network connectivity and reload the link once.
• If still nothing, contact support and include the deletion link (or the token part), your account email, and the time you attempted deletion.

Security & privacy notes

• The deletion link contains a token that must be kept private; do not share it publicly.
• Only use deletion links you requested or that come from a trusted sender.
• If you did not request deletion but received a deletion link, contact support immediately.

After deletion

• If deletion is immediate: you will not be able to log in afterward. Follow any instructions shown for data export or recovery (if applicable).
• If deletion is soft/scheduled: the account may remain recoverable for a limited period. The details panel will explain retention windows and recovery steps.

Contacting support

When contacting support about a deletion request include:

• Your account email
• The deletion link or token (if safe to share over the support channel)
• A screenshot of the page showing the message (PanelMessage, PanelDetails, or PanelError)
• The date/time you attempted the deletion