Account Deletion Help
Overview
Use Account Deletion Help to understand how the account deletion link works and what happens after you open it.
When you open your account deletion link, the system checks whether the request is valid and then either processes the deletion or shows a message explaining why it cannot continue. This page does not require you to enter any details manually.
Quick start
- Open the account deletion link sent to your email.
- Wait while the request is processed.
- Read the message shown on the page.
- Follow any next steps provided, such as signing out, requesting a new link, or contacting support.
Main sections / fields / actions
Account deletion link
The deletion link is used to confirm and process your account deletion request.
It is usually sent to your email and contains the information needed to identify and verify the request.
Use the link exactly as received. If the link is incomplete or altered, the request may not work.
Processing the request
After you open the link, the system automatically checks whether the request can be completed.
This may include checking whether:
- the request is valid
- the link is still active
- the request has already been used
- the account is eligible for deletion
You do not need to complete a form on this page.
Messages you may see
After processing, the page will show one of the following:
- a success message confirming that the deletion request was completed
- an information message explaining what will happen next
- an error message explaining why the request could not be completed
Deletion outcome
Depending on your organisation’s policy, account deletion may happen in one of two ways:
- Immediate deletion — your account is removed straight away
- Scheduled or recoverable deletion — your account is marked for deletion and may remain recoverable for a limited period
The message on the page will explain what applies to your account.
Before you use the deletion link
Save anything you need first
Before deleting your account, make sure you have downloaded or saved any information you want to keep, such as:
- reports
- invoices
- exported records
- account-related documents
Deletion may be permanent.
Make sure the request is expected
Only use the deletion link if you requested it yourself or you are authorised to delete the account.
If you received the link unexpectedly, do not use it until you have confirmed it is genuine.
Keep the link private
Your deletion link is private and should not be shared publicly or forwarded casually.
Common messages and what they mean
Deletion completed successfully
Your request was processed successfully.
Follow any instructions shown on the page. In some cases, you may no longer be able to sign in.
Deletion scheduled or pending
Your request has been accepted, but the deletion may happen after a waiting period.
The page may explain whether the account can still be recovered during that period.
Missing or invalid link
The deletion link may be incomplete, incorrect, or no longer valid.
Open the original email again and use the full link exactly as provided.
Link expired
The deletion link is time-limited and can no longer be used.
Request a new deletion link if you still want to continue.
Link already used or account already deleted
The request may already have been completed, or the account may already have been removed.
If this is unexpected, contact support.
Processing error
The system was unable to complete the request at that time.
Try again later. If the issue continues, contact support with the details shown on the page.
Troubleshooting
The page says the link is missing or invalid
Open the original deletion email and click the link directly.
Avoid copying only part of the link or editing it before opening it.
The link has expired
Request a new deletion link through your account settings or contact support for help.
I opened the link but nothing happened
Check your internet connection and refresh the page once.
If there is still no result, contact support and explain what happened.
I received a processing error
Wait a short time and try the link again.
If the same error appears more than once, take a screenshot and send it to support.
I did not request account deletion
Do not use the link.
Contact support immediately so they can review the request and help secure your account if needed.
After deletion
If deletion is immediate
You may no longer be able to sign in after the request is completed.
Any further instructions shown on the page should be followed carefully.
If deletion is scheduled
Your account may remain recoverable for a limited time.
Read the message shown on the page so you understand:
- whether deletion is delayed
- whether recovery is possible
- whether any action is still needed from you
Security and privacy guidance
Treat the deletion link as private
Anyone with access to the deletion link may be able to use it, so keep it secure.
Only use trusted links
Only open deletion links from trusted, expected messages.
Ask for help if unsure
If anything about the request seems suspicious, contact support before continuing.
FAQ
Q: Do I need to fill in a form on this page?
A: No. The deletion request is processed automatically when you open the link.
Q: What should I do before deleting my account?
A: Save or export anything you may need later, because deletion may be permanent.
Q: What happens if the deletion link has expired?
A: You will need to request a new deletion link.
Q: Can I still sign in after deletion?
A: If deletion is immediate, usually no. If deletion is scheduled, the page will explain what happens during that period.
Q: What if I receive a deletion link I did not request?
A: Do not use it. Contact support immediately.
Q: What should I send to support if something goes wrong?
A: Provide your account email, the time you tried to use the link, and a screenshot of the message shown on the page.