Reset Password
Overview
Use Reset Password to create a new password after opening the secure reset link sent to your email address.
This page is used when you have requested a password reset and need to finish the process. You will be asked to enter a new password, confirm it, and then save the change. If the reset link is valid, your password will be updated and you can sign in using the new one.
Quick start
- Open the password reset email and click the reset link.
- Enter your new password.
- Enter the same password again in the confirmation field.
- Click Reset Password.
- Wait for the success message.
- Click Sign In and use your new password to access your account.
Main sections / fields / actions
New Password
Enter your new password.
Choose a password that is strong, secure, and not easy to guess.
Confirm Password
Enter the same new password again.
This is used to make sure there were no typing mistakes.
Reset Password
Click Reset Password to save your new password.
If everything is valid, the password will be updated and a confirmation message will appear.
Sign In after success
After the password is changed successfully, you will be shown a Sign In link or button.
Use this to return to the sign-in page and access your account with the new password.
Password rules
Your new password must usually meet the following requirements:
- at least 8 characters long
- includes at least one uppercase letter
- includes at least one lowercase letter
- includes at least one number
- includes at least one special character
It should also avoid using:
- your name
- the part of your email address before the
@ - common or easy-to-guess passwords
Examples of special characters include:
Using a strong password helps protect your account from unauthorised access.
Before you begin
Use the most recent reset link
Always use the newest password reset email you received.
Older reset links may no longer work.
Keep the link private
Do not share the reset link with anyone else.
Anyone who can use the link may be able to change your password.
Act promptly
Password reset links may expire after a short time.
If your link no longer works, request a new one and use it as soon as it arrives.
What happens after a successful reset
If the reset is successful:
- your password is updated
- a confirmation message appears on the page
- you can sign in using the new password
- you may also receive an email confirming that your password was changed
If you receive a password change confirmation email unexpectedly, contact support immediately.
Troubleshooting
The reset link does not work
Make sure you opened the full link from the most recent password reset email.
If the link still does not work, request a new reset email.
The reset link has expired
Password reset links are time-limited for security reasons.
Request a new password reset and use the latest link sent to you.
The passwords do not match
Enter the same password in both fields.
Check carefully for typing mistakes, extra spaces, or differences in uppercase and lowercase letters.
My password is not accepted
Make sure your new password follows all password rules.
If needed, create a stronger password that includes a mix of uppercase letters, lowercase letters, numbers, and special characters.
I did not request a password reset
Do not continue using the link.
Contact support immediately and let them know you received a password reset email unexpectedly.
I changed my password but still cannot sign in
Make sure you are entering the new password, not the old one.
If needed, try signing in again carefully or request another password reset.
I keep seeing an error
Refresh the page once and try again.
If the problem continues, request a new reset link. If that still does not work, contact support with a screenshot of the error.
Security guidance
Use a unique password
Do not reuse a password from another website or service.
Consider using a password manager
A password manager can help you create and store strong passwords securely.
Watch for password change notifications
If your password is changed, you may receive an email confirming it. If you did not make the change, act quickly and contact support.
FAQ
Q: What is this page for?
A: It lets you set a new password after opening the secure password reset link sent to your email.
Q: What should I do if the link has expired?
A: Request a new password reset email and use the latest link sent to you.
Q: Do both password fields need to match exactly?
A: Yes. The new password and confirmation password must be identical.
Q: Why is my new password being rejected?
A: It may not meet the required password rules, or it may be too similar to personal information such as your name or email.
Q: What happens after I reset my password?
A: You will see a confirmation message and can then sign in using the new password.
Q: What should I do if I did not request the reset?
A: Do not use the link. Contact support immediately.
Q: Can I use an older reset email?
A: It is best to use the most recent reset email, as older links may no longer be valid.