Account App Help — Reset Password

This page lets you set a new password using a secure reset link you received by email. Read the guidance below before you change your password.

Summary

• Purpose: Finish a password reset by entering a new password after clicking the reset link from your email.
• Link lifetime: Reset links expire (15 minutes by default). If your link expired, request a new reset.
• Main actions on the page:
• Enter New Password
• Enter Confirm Password
• Click Reset Password
• After success you’ll see a confirmation and a link to Sign In.

Before you begin

• Use the reset link sent to the same email address registered with your account. Do not share the link.
• If you didn’t request the reset, do not use the link — contact support immediately.
• If your reset link is older than a few minutes, check whether it expired and request a fresh reset if necessary.

Step-by-step: complete the reset

1. Open the password reset email and click the Reset Password link.
2. The page validates the link. If valid, the password form appears.
3. Enter a new password in the New Password field.
4. Re-type the same password in Confirm Password.
5. Click the Reset Password button.
6. On success:

• You’ll see a confirmation: “Your password has been successfully updated.”
• A Sign In link will be shown — use it to sign in with the new password.
• You will receive a notification email informing you that your password was changed.

Password rules (required)

• Minimum 8 characters
• At least one uppercase letter
• At least one lowercase letter
• At least one number (0–9)
• At least one special character (for example: ! @ # $ % ^ & * ( ) , . ? " : { } | < >)
• Must not contain your name or the part of your email before the @
• Avoid commonly used passwords (e.g., “password”, “123456”, “qwerty”)

Why these rules matter

• They reduce the risk of brute-force or dictionary attacks and stop weak or easily guessed passwords.

What you’ll see if something goes wrong

• “There is a problem with this request. Please try again.” — missing/corrupt link or required parameters.
• “This reset link has expired. Please send a new request to reset your password.” — the link is time-limited; request a new reset.
• “No reset request found for this account.” — the account has no matching reset record; request a new reset.
• “Passwords do not match.” — retype both fields carefully.
• “New password is required.” / “Please confirm your password.” — you left a field empty.
• “Password does not meet the required policy.” — adjust the password to meet the rules.
• Generic server or database errors — try again later; contact support if persistent.

If the reset link fails

• Request a new reset from the Forgot Password / Reset Password Request page.
• Check that you used the most recent reset email (do not reuse older links).
• Ensure your system clock is accurate (rarely, clock skew may affect expiry checks).

Security & privacy tips

• Use a unique password you don’t use elsewhere.
• Consider using a password manager to generate and store a strong password.
• If you did not initiate the reset, change your account password immediately via sign-in (if possible) and notify support.
• The system sends you an email notification after a password change — if you did not perform the change, follow the contact instructions in that email.

Accessibility & keyboard tips

• All fields and buttons are keyboard accessible. Use Tab to move focus and Enter to submit.
• If you copy/paste the reset link or code, avoid leading/trailing spaces.

After the reset

• Use the Sign In link on the page to log in with your new password.
• Check your email for the “Your Knewte account password has been changed” notification — it confirms the change and provides next steps if you did not perform the reset.

Troubleshooting checklist (what to try)

• Reload the reset link from the latest email.
• Request a new reset if the current link expired.
• Verify you typed the same password in both fields.
• Ensure the new password meets the policy (see rules above).
• Try a different browser or clear cookies if the page behaves oddly.
• If you get repeated server errors, wait a few minutes and retry.
• If you still cannot reset, contact support with:
• your account email
• a screenshot of any error message
• the approximate time you attempted the reset

Contacting support

Provide: account email, description of the issue, screenshots and the reset link timestamp (if available). Support can investigate link expiry, account state and send a new reset link if needed.