Help Centre

View contacts for a selected business, search/filter, open a contact, create new contacts, and apply bulk actions.

Change the package/plan for an existing subscription, review prorated credits and charges, then save.

Create, edit, archive, activate and delete contact tags for a selected business. Changes apply immediately.

Change the number of user licenses for an existing subscription and review prorated fees before saving.

Purchase additional storage for an existing subscription and review the immediate net/VAT/total before saving.

View, search and manage the list of businesses and open a selected business for editing.

Add a referee manually for a candidate, including name, job title, contact details, relationship, and notes.

View and edit a candidate profile, link the candidate to an open job or add a new one, and update compliance and retention settings.

View a candidate, manage references and reference requests, create verification checks, and review the audit trail.

View a subscription, manage top-ups, licenses, package/storage, auto-renewal, renew now and cancel.

Search and manage jobs (requisitions), open/edit jobs, and delete single or multiple jobs with confirmation.

Secure external form for referees to submit reference contact details or responses for a candidate.

Manage custom reference-check forms (search, create, edit, publish/activate, archive, delete, bulk actions).

Manage your personal settings, security, 2FA, time zone, saved card, invitations and activity log.

Purchase an application subscription for one of your businesses and proceed to secure Stripe payment.

View, search and filter subscriptions, open a subscription, and use the advanced slide-in query builder for custom filters.

View the complete KNEWTE Reference Check Report, including status, review notes, candidate and referee details, audit history, reminder activity, the reference form sent, and the s…

Search and manage reference-check requests with single and bulk actions such as archive, activate, and permanent delete.

Understand how the account deletion link works, what messages mean, and how to troubleshoot token issues.

Central dashboard showing KPIs and navigation cards for jobs, candidates, reference checks, forms, branding and retention.

Search and manage candidates, open details, add new candidates, and perform bulk actions such as activate, archive, and delete.

Create a new business record for subscriptions, invoices, and app access. Includes required fields, logo upload, and troubleshooting.

Add a new candidate record, optionally link it to an open job or create a new one, then save the record.

View and manage role permission overrides per business and app. Changes apply immediately and affect users on next sign-in.

View which users have access to applications and filter by Business, App and Subscription.

Select a candidate, pending referee and published form, optionally include candidate info, preview, and send a single reference request.

Create a new KNEWTE account and activate it using the code sent to your email.

View an invitation, accept or reject it, and understand common messages and errors.

View and manage which users have access to a selected business, search users, and open per-user access management.

View a single verification request, review its history, save review notes and status, resend it, print it, and monitor reminders.