Verifications List — End-User Help

Overview

This page shows all reference-check requests in one place. You can use it to search, filter, review, and manage verification requests for candidates and their referees.

The page supports both single-item actions and bulk actions, making it easier to work with multiple verification requests at the same time.

Quick start

1. Enter a keyword in the search box to find a request.
2. Use the status filter to show all, active, or archived items.
3. Select one or more rows from the list.
4. Choose the action you want to apply, such as archive, activate, or permanently delete.
5. Use the View option on any row to open the full verification details.

What you can do on this page

Search and filter

Use the search area to quickly find verification requests by details such as candidate name, referee name, email address, or related information.

You can also filter the list by status:

• All
• Active
• Archived

Review verification requests

Each row in the list gives you a summary of a verification request, such as:

• Candidate name
• Referee name
• Contact channel
• Referee email
• Completion status
• Review status
• Date sent
• Reminder activity
• Current status

Open a verification

Select View to open the full details of a verification request.

Manage one or more requests

You can select one request or several requests and apply actions in bulk.

Available actions include:

• Archive
• Activate
• Permanently delete

Selecting multiple requests

You can select more than one row at a time.

Typical selection options include:

• Clicking a row to select it
• Using Ctrl or Cmd to select or remove individual rows
• Using Shift to select a range of rows

When items are selected, an action bar appears showing how many requests are currently selected.

This allows you to carry out bulk actions more quickly.

Available actions

Archive

Archive is used to hide requests from the active list while keeping their history and details available in the system.

Use Archive when a request no longer needs to appear in the active working list but should still be retained for records.

Activate

Activate restores archived requests back into the active list so they can be worked on again.

Permanently delete

Permanent delete removes the selected request or requests completely.

Use this option with care, as deleted items cannot be recovered.

Before a permanent deletion is completed, the page asks for confirmation.

Confirmation messages

For actions such as archive and permanent delete, a confirmation message is shown before the change is applied.

This helps prevent accidental changes, especially when working with multiple selected requests.

Messages and feedback

Success messages

When an action is completed successfully, a short confirmation message appears on the page.

Error messages

If something prevents the action from being completed, an error message will be shown.

Examples may include:

• The request cannot be changed in its current state
• The request is linked to related records
• The user does not have permission to complete the action

When reporting an issue, copy the exact error message shown.

Tips for using this page

• Use search to narrow down large lists quickly
• Check the selected item count before applying a bulk action
• Archive requests when you want to keep history without showing them as active
• Use permanent delete only when you are sure the request is no longer needed
• Open the request first if you want to review details before making a change

Common issues and troubleshooting

I selected requests, but the wrong number is shown

Review your selected rows before confirming the action. Clear the selection and reselect the required rows if needed.

The confirmation message does not appear

Refresh the page and try again. If the problem continues, check whether browser settings or extensions are interfering with page features.

The action did not work

Read the error message carefully. Some requests may not be editable or removable depending on their status or related records.

I cannot find a request

Try a different search term or change the status filter to All in case the request has been archived.

What to provide to support

If you need help, provide:

• the action you were trying to perform
• whether it was for a single request or multiple requests
• the candidate and referee names involved
• the exact error message shown
• a screenshot of the page, if possible

Short FAQ

Q: Can I manage several verification requests at once?

A: Yes. You can select multiple rows and apply bulk actions such as archive, activate, or permanently delete.

Q: What is the difference between Archive and Permanent Delete?

A: Archive keeps the request and its history in the system but removes it from the active list. Permanent Delete removes it completely.

Q: Can I restore an archived request?

A: Yes. Archived requests can be reactivated.

Q: Can a permanently deleted request be restored?

A: No. Permanent deletion is final and cannot be undone.