Help Centre

Set a new password using the secure reset link sent to your email. Includes policy rules and troubleshooting.

Change the package/plan for an existing subscription, review prorated credits and charges, then save.

Manage your personal settings, security, 2FA, time zone, saved card, invitations and activity log.

Create a new KNEWTE account and activate it using the code sent to your email.

View and manage role permission overrides per business and app. Changes apply immediately and affect users on next sign-in.

Change the number of user licenses for an existing subscription and review prorated fees before saving.

Create, edit, archive, activate and delete contact tags for a selected business. Changes apply immediately.

Customise banner/button colours, logo display and default reference email text. Preview changes live and save.

View a subscription, manage top-ups, licenses, package/storage, auto-renewal, renew now and cancel.

Invite an existing or new user to a business/app subscription and assign an application role.

Central dashboard showing KPIs and navigation cards for jobs, candidates, reference checks, forms, branding and retention.

Search and manage candidates, open details, add new candidates, and perform bulk actions (activate, archive, delete).

Search and manage jobs (requisitions), open/edit jobs, and delete single or multiple jobs with confirmation.

Create a new business record for subscriptions, invoices, and app access. Includes required fields, logo upload, and troubleshooting.

View which users have access to applications and filter by Business, App and Subscription.

View a candidate, manage reference requests, references and verification checks, and review the audit trail.

View, search and filter subscriptions, open a subscription, and use the advanced slide-in query builder for custom filters.

View and manage which users have access to a selected business, search users, and open per-user access management.

View, search and manage the list of businesses and open a selected business for editing.

Search and manage reference-check requests (verifications) with single and bulk actions (archive, activate, permanent delete).

View and edit a candidate profile, link to an open job (or add a new job inline), and update compliance and retention settings.

View contacts for a selected business, search/filter, open a contact, create new contacts, and apply bulk actions.

View a single verification request, review delivery/history, save review notes/status, resend, print, and manage reminders.

Request account deletion and receive a confirmation link by email. Includes rules, messages, and troubleshooting.

Verify your email address using the code sent to your inbox. Learn what to expect and how to fix common issues.

Purchase additional storage for an existing subscription and review the immediate net/VAT/total before saving.

Search and browse the user directory, sort and page results, and open per-user access management.

Choose the default candidate data retention rule (Policy 1–6) and set it as the system default.

Review renewal totals for a subscription and proceed to secure payment (including additional seats if applicable).

Set three security questions and answers. After saving, store the generated one-time security code safely.