Help Centre

Set a new password using the secure reset link sent to your email. Includes policy rules and troubleshooting.

Understand how external reviewers sign in, view shared files and add review activity in the reviewer portal.

Change the package/plan for an existing subscription, review prorated credits and charges, then save.

Manage your personal settings, security, 2FA, time zone, saved card, invitations and activity log.

Create a new KNEWTE account and activate it using the code sent to your email.

Filing cabinets group working paper files and can be used to organise files by area, department, year, client type or workflow.

View and manage role permission overrides per business and app. Changes apply immediately and affect users on next sign-in.

Change the number of user licenses for an existing subscription and review prorated fees before saving.

Create, edit, archive, activate and delete contact tags for a selected business. Changes apply immediately.

Customise banner/button colours, logo display and default reference email text. Preview changes live and save.

View a subscription, manage top-ups, licenses, package/storage, auto-renewal, renew now and cancel.

Search and manage candidates, open details, add new candidates, and perform bulk actions such as activate, archive, and delete.

View which users have access to applications and filter by Business, App and Subscription.

Build a custom reference-check form (up to 25 questions), preview it live, then save and optionally publish it.

View a candidate, manage references and reference requests, create verification checks, and review the audit trail.

View and manage which users have access to a selected business, search users, and open per-user access management.

View, search and manage the list of businesses and open a selected business for editing.

Search and manage reference-check requests with single and bulk actions such as archive, activate, and permanent delete.

View and edit a candidate profile, link the candidate to an open job or add a new one, and update compliance and retention settings.

View a single verification request, review its history, save review notes and status, resend it, print it, and monitor reminders.

Request account deletion and receive a confirmation link by email. Includes rules, messages, and troubleshooting.

Purchase additional storage for an existing subscription and review the immediate net/VAT/total before saving.

Understand the three main panels in File Explorer: tree nodes, document preview and review points.

Search and browse the user directory, sort and page results, and open per-user access management.

View, search, sort, filter and download invoice PDFs for your subscriptions.

Learn how to add, rename, move, flag, delete and organise tree nodes in a working paper file.

Choose the default candidate data retention rule (Policy 1–6) and set it as the system default.

Review renewal totals for a subscription and proceed to secure payment (including additional seats if applicable).

Set three security questions and answers. After saving, store the generated one-time security code safely.

Create, upload and edit Word, Excel and PowerPoint documents online from a working paper file.