View Verification Request — End-User Help
Overview
This page shows the full details of a single verification request sent to a referee.
Use it to review the request, check delivery and response history, view reminder activity, record internal review notes, resend the request if needed, and print a copy for your records.
Quick start
- Check that you are viewing the correct verification request by confirming the candidate and request details.
- Review the form preview to see what was sent to the referee.
- Check the delivery history and timestamps to understand what has happened so far.
- Add review notes and select a review status if needed.
- Use Resend if the request needs to be sent again.
- Use Print to create a printable version of the request and any completed response.
Main sections of the page
Header and actions
The top of the page contains the main actions available for this request, such as:
These actions help you manage the request without leaving the page.
Status summary
A status area provides a quick summary of the request, such as whether it is pending, in progress, or completed.
Review section
This section allows you to:
- enter internal review notes
- choose a review status
- save your review information
If a review has already been recorded, the saved information can be viewed and updated.
Request details
This section shows key information about the verification request, including:
- request identifiers
- candidate details
- referee details
- the version of the form that was sent
These details are shown for reference and record-keeping.
Delivery and timestamps
This section helps you track the progress of the request by showing items such as:
- delivery channel
- recipient
- sent date and time
- delivered status
- opened date and time
- clicked date and time
- started date and time
- completed date and time
This information is useful when checking whether the referee received and interacted with the request.
Reminder activity
This section shows reminder-related information, such as:
- how many reminders have been sent
- when the last reminder was sent
- any scheduled or completed reminder entries
- the status of reminder attempts
If no reminders exist, the page will show an empty state.
Preview and referee response
This section lets you:
- review the form that was sent
- see the referee’s submitted answers, if a response has been completed
The preview is read-only and is provided for reference only.
Audit and record information
This section shows record history information for traceability, such as when the request was created or last updated.
Common tasks
Save a review
Use the review area to enter notes and choose a review status. Save the information to keep a record of your assessment or follow-up.
Resend a request
Use Resend when the referee needs another copy of the request.
Before resending, review the recipient and request details carefully to make sure the correct request is being sent again.
Print the request and response
Use Print to open a print-friendly version of the request.
This is useful when you need a paper copy or a PDF copy for internal filing or audit purposes.
Check delivery issues
If the referee says they did not receive the request, review the delivery history and reminder section for useful clues about what happened.
Important notes
- The preview shows the version of the form that was sent at the time of issue.
- Changes made later elsewhere do not change the historical preview shown here.
- Reminder entries help show whether follow-up messages were attempted or completed.
- Time information may be shown in a standard system time format and may need to be interpreted accordingly by your team.
- Audit details are kept for traceability and record-keeping.
Errors and expected messages
Some actions may not be completed if there is a business rule, permission issue, or delivery-related problem.
If something goes wrong:
- read the message shown on the page
- correct the issue if possible
- try again if appropriate
When reporting a problem, always provide the exact message shown.
Troubleshooting
No response is shown, but the referee says they replied
Check the request status and completion details first. If no response appears, record the request details and contact support.
Resend does not complete
Confirm that you are using the correct request and review any message shown on the page. If the issue continues, provide the error details to support.
The preview looks different from the latest version of the form
The preview shows the version that was originally sent to the referee. It does not change afterwards.
Accessibility and keyboard use
This page supports standard keyboard navigation.
Typical actions include:
- moving through fields and links with Tab and Shift+Tab
- activating controls with keyboard input
- closing dialog windows where supported
Status and feedback messages are displayed in text so they can be read clearly.
Security and privacy
Verification requests and responses may contain personal information.
Only authorised users should review, resend, print, or otherwise manage these requests. Printed or shared copies should be handled in line with your organisation’s privacy and retention rules.
What to provide to support
If you need help, provide:
- the request ID
- the candidate name
- the action you were trying to perform
- the exact message shown on the page
- a screenshot, if available
Short FAQ
Q: Can I resend a verification request from this page?
A: Yes. Use the Resend option to send the request again after confirming the details.
Q: Can I print the request and the referee’s response?
A: Yes. Use Print to open a printable version of the request and any available response.
Q: Why does the preview not match the latest form version?
A: The preview shows the version that was sent originally, so later changes do not affect it.
Q: Can I add internal notes about the request?
A: Yes. Use the review section to record notes and update the review status.