Help Centre

Verify your email address using the code sent to your inbox. Learn what to expect and how to fix common issues.

Customise banner/button colours, logo display and default reference email text. Preview changes live and save.

Create a new KNEWTE account and activate it using the code sent to your email.

Change the package/plan for an existing subscription, review prorated credits and charges, then save.

Set a new password using the secure reset link sent to your email. Includes policy rules and troubleshooting.

View and manage role permission overrides per business and app. Changes apply immediately and affect users on next sign-in.

Change the number of user licenses for an existing subscription and review prorated fees before saving.

Request account deletion and receive a confirmation link by email. Includes rules, messages, and troubleshooting.

Create, edit, archive, activate and delete contact tags for a selected business. Changes apply immediately.

Validate the one-time code sent to your email to complete sign-in. Includes resend limits, errors, and troubleshooting.

Restore access to a locked account using an email code, your security question answers, and your saved security code.

Manage your personal settings, security, 2FA, time zone, saved card, invitations and activity log.

Create a new business record for subscriptions, invoices, and app access. Includes required fields, logo upload, and troubleshooting.

View which users have access to applications and filter by Business, App and Subscription.

View a candidate, manage reference requests, references and verification checks, and review the audit trail.

View and manage which users have access to a selected business, search users, and open per-user access management.

Search and manage reference-check requests (verifications) with single and bulk actions (archive, activate, permanent delete).

View and edit a candidate profile, link to an open job (or add a new job inline), and update compliance and retention settings.

Invite an existing or new user to a business/app subscription and assign an application role.

Search and browse the user directory, sort and page results, and open per-user access management.

Central dashboard showing KPIs and navigation cards for jobs, candidates, reference checks, forms, branding and retention.

Search and manage candidates, open details, add new candidates, and perform bulk actions (activate, archive, delete).

Search and manage jobs (requisitions), open/edit jobs, and delete single or multiple jobs with confirmation.

Add a new candidate record, optionally link to an open job (or create one inline), then save.

Build a custom reference-check form (up to 25 questions), preview it live, then save and optionally publish it.

Secure external form for referees to submit reference contact details or responses for a candidate.

Select a candidate, pending referee and published form, optionally include candidate info, preview, and send a single reference request.

View, search and filter subscriptions, open a subscription, and use the advanced slide-in query builder for custom filters.

View an invitation, accept or reject it, and understand common messages and errors.

Add a referee manually for a candidate, capturing name, job title, contact details, relationship and notes.