Help Centre

Verify your email address using the code sent to your inbox. Learn what to expect and how to fix common issues.

Customise banner/button colours, logo display and default reference email text. Preview changes live and save.

Create a new KNEWTE account and activate it using the code sent to your email.

Change the package/plan for an existing subscription, review prorated credits and charges, then save.

Set a new password using the secure reset link sent to your email. Includes policy rules and troubleshooting.

View and manage role permission overrides per business and app. Changes apply immediately and affect users on next sign-in.

Change the number of user licenses for an existing subscription and review prorated fees before saving.

Request account deletion and receive a confirmation link by email. Includes rules, messages, and troubleshooting.

Create, edit, archive, activate and delete contact tags for a selected business. Changes apply immediately.

Validate the one-time code sent to your email to complete sign-in. Includes resend limits, errors, and troubleshooting.

Restore access to a locked account using an email code, your security question answers, and your saved security code.

Manage your personal settings, security, 2FA, time zone, saved card, invitations and activity log.

View which users have access to applications and filter by Business, App and Subscription.

View a candidate, manage references and reference requests, create verification checks, and review the audit trail.

View and manage which users have access to a selected business, search users, and open per-user access management.

Search and manage reference-check requests with single and bulk actions such as archive, activate, and permanent delete.

View and edit a candidate profile, link the candidate to an open job or add a new one, and update compliance and retention settings.

Search and browse the user directory, sort and page results, and open per-user access management.

Search and manage candidates, open details, add new candidates, and perform bulk actions such as activate, archive, and delete.

Create a new business record for subscriptions, invoices, and app access. Includes required fields, logo upload, and troubleshooting.

Add a new candidate record, optionally link it to an open job or create a new one, then save the record.

Build a custom reference-check form (up to 25 questions), preview it live, then save and optionally publish it.

Secure external form for referees to submit reference contact details or responses for a candidate.

Select a candidate, pending referee and published form, optionally include candidate info, preview, and send a single reference request.

Add a referee manually for a candidate, including name, job title, contact details, relationship, and notes.

View, search and manage the list of businesses and open a selected business for editing.

View the complete KNEWTE Reference Check Report, including status, review notes, candidate and referee details, audit history, reminder activity, the reference form sent, and the s…

View a subscription, manage top-ups, licenses, package/storage, auto-renewal, renew now and cancel.

Understand how the account deletion link works, what messages mean, and how to troubleshoot token issues.

Invite an existing or new user to a business/app subscription and assign an application role.