Help Centre

View, search, sort, filter and download invoice PDFs for your subscriptions.

View and edit a candidate profile, link to an open job (or add a new job inline), and update compliance and retention settings.

View a subscription, manage top-ups, licenses, package/storage, auto-renewal, renew now and cancel.

View a single verification request, review delivery/history, save review notes/status, resend, print, and manage reminders.

Build a custom reference-check form (up to 25 questions), preview it live, then save and optionally publish it.

Select a candidate, pending referee and published form, optionally include candidate info, preview, and send a single reference request.

View contacts for a selected business, search/filter, open a contact, create new contacts, and apply bulk actions.

Create a new business record for subscriptions, invoices, and app access. Includes required fields, logo upload, and troubleshooting.

View and manage role permission overrides per business and app. Changes apply immediately and affect users on next sign-in.

View which users have access to applications and filter by Business, App and Subscription.

View a candidate, manage reference requests, references and verification checks, and review the audit trail.

View, search and filter subscriptions, open a subscription, and use the advanced slide-in query builder for custom filters.

View and manage which users have access to a selected business, search users, and open per-user access management.

View, search and manage the list of businesses and open a selected business for editing.

Change the number of user licenses for an existing subscription and review prorated fees before saving.

Change the package/plan for an existing subscription, review prorated credits and charges, then save.

Purchase additional storage for an existing subscription and review the immediate net/VAT/total before saving.

Customise banner/button colours, logo display and default reference email text. Preview changes live and save.

Review renewal totals for a subscription and proceed to secure payment (including additional seats if applicable).

View an invitation, accept or reject it, and understand common messages and errors.

Purchase an application subscription for one of your businesses and proceed to secure Stripe payment.

Manage your personal settings, security, 2FA, time zone, saved card, invitations and activity log.

Central dashboard showing KPIs and navigation cards for jobs, candidates, reference checks, forms, branding and retention.

Search and manage candidates, open details, add new candidates, and perform bulk actions (activate, archive, delete).

Search and manage jobs (requisitions), open/edit jobs, and delete single or multiple jobs with confirmation.

Add a new candidate record, optionally link to an open job (or create one inline), then save.

Create a job/requisition record used to link candidates and references. Includes required fields, validation and tips.

Secure external form for referees to submit reference contact details or responses for a candidate.

Create a new KNEWTE account and activate it using the code sent to your email.

Add a referee manually for a candidate, capturing name, job title, contact details, relationship and notes.