Help Centre

Change the number of user licenses for an existing subscription and review prorated fees before saving.

Change the package/plan for an existing subscription, review prorated credits and charges, then save.

Search and manage candidates, open details, add new candidates, and perform bulk actions (activate, archive, delete).

Create a new KNEWTE account and activate it using the code sent to your email.

Search and manage reference-check requests (verifications) with single and bulk actions (archive, activate, permanent delete).

Purchase additional storage for an existing subscription and review the immediate net/VAT/total before saving.

Create, edit, archive, activate and delete contact tags for a selected business. Changes apply immediately.

Purchase an application subscription for one of your businesses and proceed to secure Stripe payment.

Verify your email address using the code sent to your inbox. Learn what to expect and how to fix common issues.

Review renewal totals for a subscription and proceed to secure payment (including additional seats if applicable).

Manage custom reference-check forms (search, create, edit, publish/activate, archive, delete, bulk actions).

Set three security questions and answers. After saving, store the generated one-time security code safely.

Create a job/requisition record used to link candidates and references. Includes required fields, validation and tips.

Choose the default candidate data retention rule (Policy 1–6) and set it as the system default.

Restore access to a locked account using an email code, your security question answers, and your saved security code.

Manage your personal settings, security, 2FA, time zone, saved card, invitations and activity log.

Central dashboard showing KPIs and navigation cards for jobs, candidates, reference checks, forms, branding and retention.

Search and manage jobs (requisitions), open/edit jobs, and delete single or multiple jobs with confirmation.

Create a new business record for subscriptions, invoices, and app access. Includes required fields, logo upload, and troubleshooting.

Add a new candidate record, optionally link to an open job (or create one inline), then save.

Build a custom reference-check form (up to 25 questions), preview it live, then save and optionally publish it.

Secure external form for referees to submit reference contact details or responses for a candidate.

Select a candidate, pending referee and published form, optionally include candidate info, preview, and send a single reference request.

View an invitation, accept or reject it, and understand common messages and errors.

Add a referee manually for a candidate, capturing name, job title, contact details, relationship and notes.

View, search and manage the list of businesses and open a selected business for editing.

View and edit a candidate profile, link to an open job (or add a new job inline), and update compliance and retention settings.

View a subscription, manage top-ups, licenses, package/storage, auto-renewal, renew now and cancel.

Understand how the account deletion link works, what messages mean, and how to troubleshoot token issues.

View contacts for a selected business, search/filter, open a contact, create new contacts, and apply bulk actions.