Help Centre

Change the number of user licenses for an existing subscription and review prorated fees before saving.

Change the package/plan for an existing subscription, review prorated credits and charges, then save.

Create, edit, archive, activate and delete contact tags for a selected business. Changes apply immediately.

Search and manage candidates, open details, add new candidates, and perform bulk actions such as activate, archive, and delete.

Create a new KNEWTE account and activate it using the code sent to your email.

Search and manage reference-check requests with single and bulk actions such as archive, activate, and permanent delete.

Purchase additional storage for an existing subscription and review the immediate net/VAT/total before saving.

Purchase an application subscription for one of your businesses and proceed to secure Stripe payment.

Manage custom reference-check forms (search, create, edit, publish/activate, archive, delete, bulk actions).

Verify your email address using the code sent to your inbox. Learn what to expect and how to fix common issues.

Review renewal totals for a subscription and proceed to secure payment (including additional seats if applicable).

Set three security questions and answers. After saving, store the generated one-time security code safely.

Create a new business record for subscriptions, invoices, and app access. Includes required fields, logo upload, and troubleshooting.

Add a new candidate record, optionally link it to an open job or create a new one, then save the record.

View a candidate, manage references and reference requests, create verification checks, and review the audit trail.

Add a referee manually for a candidate, including name, job title, contact details, relationship, and notes.

Manage your personal settings, security, 2FA, time zone, saved card, invitations and activity log.

View and manage role permission overrides per business and app. Changes apply immediately and affect users on next sign-in.

Create a job/requisition record used to link candidates and references. Includes required fields, validation and tips.

Build a custom reference-check form (up to 25 questions), preview it live, then save and optionally publish it.

Secure external form for referees to submit reference contact details or responses for a candidate.

Select a candidate, pending referee and published form, optionally include candidate info, preview, and send a single reference request.

View the complete KNEWTE Reference Check Report, including status, review notes, candidate and referee details, audit history, reminder activity, the reference form sent, and the s…

View and edit a candidate profile, link the candidate to an open job or add a new one, and update compliance and retention settings.

View a subscription, manage top-ups, licenses, package/storage, auto-renewal, renew now and cancel.

Understand how the account deletion link works, what messages mean, and how to troubleshoot token issues.

View a single verification request, review its history, save review notes and status, resend it, print it, and monitor reminders.

Request account deletion and receive a confirmation link by email. Includes rules, messages, and troubleshooting.

View, search, sort, filter and download invoice PDFs for your subscriptions.

Set a new password using the secure reset link sent to your email. Includes policy rules and troubleshooting.