Help Centre

View, search and manage the list of businesses and open a selected business for editing.

Create a new business record for subscriptions, invoices, and app access. Includes required fields, logo upload, and troubleshooting.

Change the package/plan for an existing subscription, review prorated credits and charges, then save.

View and manage which users have access to a selected business, search users, and open per-user access management.

Change the number of user licenses for an existing subscription and review prorated fees before saving.

Purchase additional storage for an existing subscription and review the immediate net/VAT/total before saving.

View which users have access to applications and filter by Business, App and Subscription.

View and edit a candidate profile, link the candidate to an open job or add a new one, and update compliance and retention settings.

Invite an existing or new user to a business/app subscription and assign an application role.

Create, edit, archive, activate and delete contact tags for a selected business. Changes apply immediately.

View a subscription, manage top-ups, licenses, package/storage, auto-renewal, renew now and cancel.

Purchase an application subscription for one of your businesses and proceed to secure Stripe payment.

View a candidate, manage references and reference requests, create verification checks, and review the audit trail.

View contacts for a selected business, search/filter, open a contact, create new contacts, and apply bulk actions.

Search and manage jobs (requisitions), open/edit jobs, and delete single or multiple jobs with confirmation.

View and manage role permission overrides per business and app. Changes apply immediately and affect users on next sign-in.

Manage custom reference-check forms (search, create, edit, publish/activate, archive, delete, bulk actions).

Manage your personal settings, security, 2FA, time zone, saved card, invitations and activity log.

View, search and filter subscriptions, open a subscription, and use the advanced slide-in query builder for custom filters.

View the complete KNEWTE Reference Check Report, including status, review notes, candidate and referee details, audit history, reminder activity, the reference form sent, and the s…

Customise banner/button colours, logo display and default reference email text. Preview changes live and save.

Search and manage candidates, open details, add new candidates, and perform bulk actions such as activate, archive, and delete.

Add a new candidate record, optionally link it to an open job or create a new one, then save the record.

Select a candidate, pending referee and published form, optionally include candidate info, preview, and send a single reference request.

View an invitation, accept or reject it, and understand common messages and errors.

Search and manage reference-check requests with single and bulk actions such as archive, activate, and permanent delete.

Understand how the account deletion link works, what messages mean, and how to troubleshoot token issues.

View a single verification request, review its history, save review notes and status, resend it, print it, and monitor reminders.

View, search, sort, filter and download invoice PDFs for your subscriptions.

Review renewal totals for a subscription and proceed to secure payment (including additional seats if applicable).