Help Centre

Purchase an application subscription for one of your businesses and proceed to secure Stripe payment.

Review renewal totals for a subscription and proceed to secure payment (including additional seats if applicable).

Add a referee manually for a candidate, capturing name, job title, contact details, relationship and notes.

Add a new candidate record, optionally link to an open job (or create one inline), then save.

Create a new business record for subscriptions, invoices, and app access. Includes required fields, logo upload, and troubleshooting.

Purchase additional storage for an existing subscription and review the immediate net/VAT/total before saving.

Manage your personal settings, security, 2FA, time zone, saved card, invitations and activity log.

Build a custom reference-check form (up to 25 questions), preview it live, then save and optionally publish it.

Search and manage candidates, open details, add new candidates, and perform bulk actions (activate, archive, delete).

View and edit a candidate profile, link to an open job (or add a new job inline), and update compliance and retention settings.

Verify your email address using the code sent to your inbox. Learn what to expect and how to fix common issues.

View a subscription, manage top-ups, licenses, package/storage, auto-renewal, renew now and cancel.

Change the package/plan for an existing subscription, review prorated credits and charges, then save.

Create a job/requisition record used to link candidates and references. Includes required fields, validation and tips.

Change the number of user licenses for an existing subscription and review prorated fees before saving.

Request account deletion and receive a confirmation link by email. Includes rules, messages, and troubleshooting.

View, search, sort, filter and download invoice PDFs for your subscriptions.

Central dashboard showing KPIs and navigation cards for jobs, candidates, reference checks, forms, branding and retention.

Search and manage jobs (requisitions), open/edit jobs, and delete single or multiple jobs with confirmation.

View and manage role permission overrides per business and app. Changes apply immediately and affect users on next sign-in.

Secure external form for referees to submit reference contact details or responses for a candidate.

Create a new KNEWTE account and activate it using the code sent to your email.

View a candidate, manage reference requests, references and verification checks, and review the audit trail.

View, search and filter subscriptions, open a subscription, and use the advanced slide-in query builder for custom filters.

View an invitation, accept or reject it, and understand common messages and errors.

View and manage which users have access to a selected business, search users, and open per-user access management.

Invite an existing or new user to a business/app subscription and assign an application role.

View a single verification request, review delivery/history, save review notes/status, resend, print, and manage reminders.

Create, edit, archive, activate and delete contact tags for a selected business. Changes apply immediately.

Search and browse the user directory, sort and page results, and open per-user access management.