Help Centre

Purchase an application subscription for one of your businesses and proceed to secure Stripe payment.

Review renewal totals for a subscription and proceed to secure payment (including additional seats if applicable).

Add a referee manually for a candidate, including name, job title, contact details, relationship, and notes.

Add a new candidate record, optionally link it to an open job or create a new one, then save the record.

Create a new business record for subscriptions, invoices, and app access. Includes required fields, logo upload, and troubleshooting.

Create a client record before adding working paper files. A client can represent a customer, supplier, project owner or internal record holder.

Open PDF documents in the online PDF editor, add annotations and save the updated PDF back to the working paper file.

Add reviewers, create review files and share controlled snapshots with external reviewers.

Purchase additional storage for an existing subscription and review the immediate net/VAT/total before saving.

Create, upload and edit Word, Excel and PowerPoint documents online from a working paper file.

Use comments, review points and author comments to keep review activity connected to the correct tree node.

Manage your personal settings, security, 2FA, time zone, saved card, invitations and activity log.

Build a custom reference-check form (up to 25 questions), preview it live, then save and optionally publish it.

Search and manage candidates, open details, add new candidates, and perform bulk actions such as activate, archive, and delete.

View and edit a candidate profile, link the candidate to an open job or add a new one, and update compliance and retention settings.

Verify your email address using the code sent to your inbox. Learn what to expect and how to fix common issues.

Learn how to add, rename, move, flag, delete and organise tree nodes in a working paper file.

Understand how external reviewers sign in, view shared files and add review activity in the reviewer portal.

View a subscription, manage top-ups, licenses, package/storage, auto-renewal, renew now and cancel.

Search and manage jobs (requisitions), open/edit jobs, and delete single or multiple jobs with confirmation.

Secure external form for referees to submit reference contact details or responses for a candidate.

View a candidate, manage references and reference requests, create verification checks, and review the audit trail.

Change the package/plan for an existing subscription, review prorated credits and charges, then save.

Request account deletion and receive a confirmation link by email. Includes rules, messages, and troubleshooting.

Restore access to a locked account using an email code, your security question answers, and your saved security code.

Central dashboard showing KPIs and navigation cards for jobs, candidates, reference checks, forms, branding and retention.

Understand what the KNEWTE Working Papers app is used for and how it helps teams manage structured files, documents, reviews and completion status.

View which users have access to applications and filter by Business, App and Subscription.

Create a job/requisition record used to link candidates and references. Includes required fields, validation and tips.

Create a new KNEWTE account and activate it using the code sent to your email.