Help Centre

Manage your personal settings, security, 2FA, time zone, saved card, invitations and activity log.

Add a new candidate record, optionally link to an open job (or create one inline), then save.

Purchase an application subscription for one of your businesses and proceed to secure Stripe payment.

Create a new KNEWTE account and activate it using the code sent to your email.

View a candidate, manage reference requests, references and verification checks, and review the audit trail.

View and manage which users have access to a selected business, search users, and open per-user access management.

Change the number of user licenses for an existing subscription and review prorated fees before saving.

View and edit a candidate profile, link to an open job (or add a new job inline), and update compliance and retention settings.

Search and browse the user directory, sort and page results, and open per-user access management.

Search and manage candidates, open details, add new candidates, and perform bulk actions (activate, archive, delete).

Search and manage jobs (requisitions), open/edit jobs, and delete single or multiple jobs with confirmation.

Create a new business record for subscriptions, invoices, and app access. Includes required fields, logo upload, and troubleshooting.

View and manage role permission overrides per business and app. Changes apply immediately and affect users on next sign-in.

View which users have access to applications and filter by Business, App and Subscription.

Create a job/requisition record used to link candidates and references. Includes required fields, validation and tips.

Build a custom reference-check form (up to 25 questions), preview it live, then save and optionally publish it.

Add a referee manually for a candidate, capturing name, job title, contact details, relationship and notes.

View, search and manage the list of businesses and open a selected business for editing.

Manage custom reference-check forms (search, create, edit, publish/activate, archive, delete, bulk actions).

Understand how the account deletion link works, what messages mean, and how to troubleshoot token issues.

Change the package/plan for an existing subscription, review prorated credits and charges, then save.

Invite an existing or new user to a business/app subscription and assign an application role.

Request account deletion and receive a confirmation link by email. Includes rules, messages, and troubleshooting.

Customise banner/button colours, logo display and default reference email text. Preview changes live and save.

View, search, sort, filter and download invoice PDFs for your subscriptions.

Set a new password using the secure reset link sent to your email. Includes policy rules and troubleshooting.

Choose the default candidate data retention rule (Policy 1–6) and set it as the system default.

Validate the one-time code sent to your email to complete sign-in. Includes resend limits, errors, and troubleshooting.

Restore access to a locked account using an email code, your security question answers, and your saved security code.