Help Centre

Central dashboard showing KPIs and navigation cards for jobs, candidates, reference checks, forms, branding and retention.

Add a referee manually for a candidate, including name, job title, contact details, relationship, and notes.

Manage your personal settings, security, 2FA, time zone, saved card, invitations and activity log.

Search and manage candidates, open details, add new candidates, and perform bulk actions such as activate, archive, and delete.

Search and manage jobs (requisitions), open/edit jobs, and delete single or multiple jobs with confirmation.

Create a new business record for subscriptions, invoices, and app access. Includes required fields, logo upload, and troubleshooting.

Add a new candidate record, optionally link it to an open job or create a new one, then save the record.

Purchase an application subscription for one of your businesses and proceed to secure Stripe payment.

View and manage role permission overrides per business and app. Changes apply immediately and affect users on next sign-in.

View which users have access to applications and filter by Business, App and Subscription.

Create a job/requisition record used to link candidates and references. Includes required fields, validation and tips.

Build a custom reference-check form (up to 25 questions), preview it live, then save and optionally publish it.

Secure external form for referees to submit reference contact details or responses for a candidate.

Select a candidate, pending referee and published form, optionally include candidate info, preview, and send a single reference request.

Create a new KNEWTE account and activate it using the code sent to your email.

View a candidate, manage references and reference requests, create verification checks, and review the audit trail.

View, search and filter subscriptions, open a subscription, and use the advanced slide-in query builder for custom filters.

View an invitation, accept or reject it, and understand common messages and errors.

View and manage which users have access to a selected business, search users, and open per-user access management.

View, search and manage the list of businesses and open a selected business for editing.

Change the number of user licenses for an existing subscription and review prorated fees before saving.

View the complete KNEWTE Reference Check Report, including status, review notes, candidate and referee details, audit history, reminder activity, the reference form sent, and the s…

Manage custom reference-check forms (search, create, edit, publish/activate, archive, delete, bulk actions).

Search and manage reference-check requests with single and bulk actions such as archive, activate, and permanent delete.

View and edit a candidate profile, link the candidate to an open job or add a new one, and update compliance and retention settings.

View a subscription, manage top-ups, licenses, package/storage, auto-renewal, renew now and cancel.

Understand how the account deletion link works, what messages mean, and how to troubleshoot token issues.

View contacts for a selected business, search/filter, open a contact, create new contacts, and apply bulk actions.

Change the package/plan for an existing subscription, review prorated credits and charges, then save.

Invite an existing or new user to a business/app subscription and assign an application role.