Help Centre

Change the number of user licenses for an existing subscription and review prorated fees before saving.

Change the package/plan for an existing subscription, review prorated credits and charges, then save.

Purchase additional storage for an existing subscription and review the immediate net/VAT/total before saving.

Purchase an application subscription for one of your businesses and proceed to secure Stripe payment.

View, search and filter subscriptions, open a subscription, and use the advanced slide-in query builder for custom filters.

View a subscription, manage top-ups, licenses, package/storage, auto-renewal, renew now and cancel.

Create a new KNEWTE account and activate it using the code sent to your email.

Create a blank working paper file or start from an industry template. Template-created files can still be edited after creation.

Review renewal totals for a subscription and proceed to secure payment (including additional seats if applicable).

Add reviewers, create review files and share controlled snapshots with external reviewers.

View which users have access to applications and filter by Business, App and Subscription.

Invite an existing or new user to a business/app subscription and assign an application role.

Create a new business record for subscriptions, invoices, and app access. Includes required fields, logo upload, and troubleshooting.

Create a job/requisition record used to link candidates and references. Includes required fields, validation and tips.

Filing cabinets group working paper files and can be used to organise files by area, department, year, client type or workflow.

View an invitation, accept or reject it, and understand common messages and errors.

Add a new candidate record, optionally link it to an open job or create a new one, then save the record.

View a candidate, manage references and reference requests, create verification checks, and review the audit trail.

Manage custom reference-check forms (search, create, edit, publish/activate, archive, delete, bulk actions).

View contacts for a selected business, search/filter, open a contact, create new contacts, and apply bulk actions.

Create, edit, archive, activate and delete contact tags for a selected business. Changes apply immediately.

View, search, sort, filter and download invoice PDFs for your subscriptions.

Create, upload and edit Word, Excel and PowerPoint documents online from a working paper file.

Create a client record before adding working paper files. A client can represent a customer, supplier, project owner or internal record holder.

Use the Working Papers dashboard to view file activity, storage use, cloud sync health and shortcuts to clients, cabinets and files.

Central dashboard showing KPIs and navigation cards for jobs, candidates, reference checks, forms, branding and retention.

Understand what the KNEWTE Working Papers app is used for and how it helps teams manage structured files, documents, reviews and completion status.

Search and manage candidates, open details, add new candidates, and perform bulk actions such as activate, archive, and delete.

Search and manage jobs (requisitions), open/edit jobs, and delete single or multiple jobs with confirmation.

Build a custom reference-check form (up to 25 questions), preview it live, then save and optionally publish it.