Help Centre

Select a candidate, pending referee and published form, optionally include candidate info, preview, and send a single reference request.

View a single verification request, review delivery/history, save review notes/status, resend, print, and manage reminders.

Secure external form for referees to submit reference contact details or responses for a candidate.

Search and manage reference-check requests (verifications) with single and bulk actions (archive, activate, permanent delete).

View a candidate, manage reference requests, references and verification checks, and review the audit trail.

Build a custom reference-check form (up to 25 questions), preview it live, then save and optionally publish it.

Add a referee manually for a candidate, capturing name, job title, contact details, relationship and notes.

Request account deletion and receive a confirmation link by email. Includes rules, messages, and troubleshooting.

Central dashboard showing KPIs and navigation cards for jobs, candidates, reference checks, forms, branding and retention.

Validate the one-time code sent to your email to complete sign-in. Includes resend limits, errors, and troubleshooting.

Manage custom reference-check forms (search, create, edit, publish/activate, archive, delete, bulk actions).

Understand how the account deletion link works, what messages mean, and how to troubleshoot token issues.

Verify your email address using the code sent to your inbox. Learn what to expect and how to fix common issues.

Add a new candidate record, optionally link to an open job (or create one inline), then save.

Customise banner/button colours, logo display and default reference email text. Preview changes live and save.

Create a job/requisition record used to link candidates and references. Includes required fields, validation and tips.

Manage your personal settings, security, 2FA, time zone, saved card, invitations and activity log.

View and manage role permission overrides per business and app. Changes apply immediately and affect users on next sign-in.

Create a new KNEWTE account and activate it using the code sent to your email.

View an invitation, accept or reject it, and understand common messages and errors.

View and edit a candidate profile, link to an open job (or add a new job inline), and update compliance and retention settings.

Set a new password using the secure reset link sent to your email. Includes policy rules and troubleshooting.

Search and manage candidates, open details, add new candidates, and perform bulk actions (activate, archive, delete).

Search and manage jobs (requisitions), open/edit jobs, and delete single or multiple jobs with confirmation.

Create a new business record for subscriptions, invoices, and app access. Includes required fields, logo upload, and troubleshooting.

View which users have access to applications and filter by Business, App and Subscription.

Change the number of user licenses for an existing subscription and review prorated fees before saving.

View contacts for a selected business, search/filter, open a contact, create new contacts, and apply bulk actions.

Invite an existing or new user to a business/app subscription and assign an application role.

Purchase additional storage for an existing subscription and review the immediate net/VAT/total before saving.