Help Centre

Select a candidate, pending referee and published form, optionally include candidate info, preview, and send a single reference request.

Delete a sent reference check request and make the referee available again so you can resend the request.

View a single verification request, review its history, save review notes and status, resend it, print it, and monitor reminders.

Secure external form for referees to submit reference contact details or responses for a candidate.

Search and manage reference-check requests with single and bulk actions such as archive, activate, and permanent delete.

Check every recipient journey, readiness result, credit cost and sender declaration.

View a candidate, manage references and reference requests, create verification checks, and review the audit trail.

Start a draft and complete the guided preparation workflow.

View the complete KNEWTE Reference Check Report, including status, review notes, candidate and referee details, audit history, reminder activity, the reference form sent, and the s…

Stop an active request and understand the effect on recipients and credits.

Build a custom reference-check form (up to 25 questions), preview it live, then save and optionally publish it.

Add a referee manually for a candidate, including name, job title, contact details, relationship, and notes.

Understand balances, request charges and how to top up credits.

Understand draft, sent, partially signed, completed, declined and expired requests.

Request account deletion and receive a confirmation link by email. Includes rules, messages, and troubleshooting.

Central dashboard showing KPIs and navigation cards for jobs, candidates, reference checks, forms, branding and retention.

Validate the one-time code sent to your email to complete sign-in. Includes resend limits, errors, and troubleshooting.

Understand the app, its main areas and the complete electronic signature workflow.

Guide recipients through consent, document review and field completion.

Understand what happens when a signer declines or a deadline passes.

Insert clickable tree node references in comments, review points and replies so users can jump to related sections.

Add, review and remove PDF documents before a request is sent.

Manage custom reference-check forms (search, create, edit, publish/activate, archive, delete, bulk actions).

Understand how the account deletion link works, what messages mean, and how to troubleshoot token issues.

Verify your email address using the code sent to your inbox. Learn what to expect and how to fix common issues.

Add a new candidate record, optionally link it to an open job or create a new one, then save the record.

Find completed copies and understand the activity information retained with a request.

Customise banner/button colours, logo display and default reference email text. Preview changes live and save.

Control access to signature requests, reusable content and settings.

Create a job/requisition record used to link candidates and references. Includes required fields, validation and tips.