Help Centre

Add a new candidate record, optionally link it to an open job or create a new one, then save the record.

View a candidate, manage references and reference requests, create verification checks, and review the audit trail.

View and edit a candidate profile, link the candidate to an open job or add a new one, and update compliance and retention settings.

Search and manage candidates, open details, add new candidates, and perform bulk actions such as activate, archive, and delete.

Customise banner/button colours, logo display and default reference email text. Preview changes live and save.

Delete a sent reference check request and make the referee available again so you can resend the request.

Create a new business record for subscriptions, invoices, and app access. Includes required fields, logo upload, and troubleshooting.

Add a referee manually for a candidate, including name, job title, contact details, relationship, and notes.

Change the number of user licenses for an existing subscription and review prorated fees before saving.

View the complete KNEWTE Reference Check Report, including status, review notes, candidate and referee details, audit history, reminder activity, the reference form sent, and the s…

Change the package/plan for an existing subscription, review prorated credits and charges, then save.

Purchase additional storage for an existing subscription and review the immediate net/VAT/total before saving.

Central dashboard showing KPIs and navigation cards for jobs, candidates, reference checks, forms, branding and retention.

View and manage role permission overrides per business and app. Changes apply immediately and affect users on next sign-in.

Verify your email address using the code sent to your inbox. Learn what to expect and how to fix common issues.

Choose the default candidate data retention rule (Policy 1–6) and set it as the system default.

Manage your personal settings, security, 2FA, time zone, saved card, invitations and activity log.

Request account deletion and receive a confirmation link by email. Includes rules, messages, and troubleshooting.

Purchase an application subscription for one of your businesses and proceed to secure Stripe payment.

View which users have access to applications and filter by Business, App and Subscription.

Secure external form for referees to submit reference contact details or responses for a candidate.

Create a new KNEWTE account and activate it using the code sent to your email.

View and manage which users have access to a selected business, search users, and open per-user access management.

Search and manage reference-check requests with single and bulk actions such as archive, activate, and permanent delete.

Invite an existing or new user to a business/app subscription and assign an application role.

Search and browse the user directory, sort and page results, and open per-user access management.

View, search, sort, filter and download invoice PDFs for your subscriptions.

Set a new password using the secure reset link sent to your email. Includes policy rules and troubleshooting.

Review renewal totals for a subscription and proceed to secure payment (including additional seats if applicable).

Validate the one-time code sent to your email to complete sign-in. Includes resend limits, errors, and troubleshooting.