Help Centre

Add a new candidate record, optionally link it to an open job or create a new one, then save the record.

View a candidate, manage references and reference requests, create verification checks, and review the audit trail.

View and edit a candidate profile, link the candidate to an open job or add a new one, and update compliance and retention settings.

Search and manage candidates, open details, add new candidates, and perform bulk actions such as activate, archive, and delete.

Customise banner/button colours, logo display and default reference email text. Preview changes live and save.

Delete a sent reference check request and make the referee available again so you can resend the request.

Create a new business record for subscriptions, invoices, and app access. Includes required fields, logo upload, and troubleshooting.

Use backup and restore options to protect files, recover previous structures and move package data where supported.

Add reviewers, create review files and share controlled snapshots with external reviewers.

Filing cabinets group working paper files and can be used to organise files by area, department, year, client type or workflow.

Create, upload and edit Word, Excel and PowerPoint documents online from a working paper file.

Use comments, review points and author comments to keep review activity connected to the correct tree node.

Insert clickable tree node references in comments, review points and replies so users can jump to related sections.

Use readiness, red ticks, file status and completion controls to monitor progress before finalising a working paper file.

Understand how document storage should be treated and why access control, encryption and secure hosting matter for personal or confidential documents.

Add a referee manually for a candidate, including name, job title, contact details, relationship, and notes.

Change the number of user licenses for an existing subscription and review prorated fees before saving.

View the complete KNEWTE Reference Check Report, including status, review notes, candidate and referee details, audit history, reminder activity, the reference form sent, and the s…

Change the package/plan for an existing subscription, review prorated credits and charges, then save.

Purchase additional storage for an existing subscription and review the immediate net/VAT/total before saving.

Central dashboard showing KPIs and navigation cards for jobs, candidates, reference checks, forms, branding and retention.

View and manage role permission overrides per business and app. Changes apply immediately and affect users on next sign-in.

Verify your email address using the code sent to your inbox. Learn what to expect and how to fix common issues.

Choose the default candidate data retention rule (Policy 1–6) and set it as the system default.

Upload documents directly to the node they support, including PDF, images, text, HTML, archives and Microsoft Office files.

Deleted tree nodes are moved to the recycle bin first, where they can be restored or permanently deleted.

Manage your personal settings, security, 2FA, time zone, saved card, invitations and activity log.

Request account deletion and receive a confirmation link by email. Includes rules, messages, and troubleshooting.

Purchase an application subscription for one of your businesses and proceed to secure Stripe payment.

View which users have access to applications and filter by Business, App and Subscription.