Help Centre

View contacts for a selected business, search/filter, open a contact, create new contacts, and apply bulk actions.

Create a new KNEWTE account and activate it using the code sent to your email.

Create, edit, archive, activate and delete contact tags for a selected business. Changes apply immediately.

Create a job/requisition record used to link candidates and references. Includes required fields, validation and tips.

Add a referee manually for a candidate, capturing name, job title, contact details, relationship and notes.

Create a new business record for subscriptions, invoices, and app access. Includes required fields, logo upload, and troubleshooting.

Add a new candidate record, optionally link to an open job (or create one inline), then save.

Secure external form for referees to submit reference contact details or responses for a candidate.

Manage custom reference-check forms (search, create, edit, publish/activate, archive, delete, bulk actions).

Manage your personal settings, security, 2FA, time zone, saved card, invitations and activity log.

Central dashboard showing KPIs and navigation cards for jobs, candidates, reference checks, forms, branding and retention.

Purchase an application subscription for one of your businesses and proceed to secure Stripe payment.

View and manage role permission overrides per business and app. Changes apply immediately and affect users on next sign-in.

View which users have access to applications and filter by Business, App and Subscription.

View a candidate, manage reference requests, references and verification checks, and review the audit trail.

View and manage which users have access to a selected business, search users, and open per-user access management.

View, search and manage the list of businesses and open a selected business for editing.

View and edit a candidate profile, link to an open job (or add a new job inline), and update compliance and retention settings.

View a subscription, manage top-ups, licenses, package/storage, auto-renewal, renew now and cancel.

Change the package/plan for an existing subscription, review prorated credits and charges, then save.

View a single verification request, review delivery/history, save review notes/status, resend, print, and manage reminders.

Request account deletion and receive a confirmation link by email. Includes rules, messages, and troubleshooting.

Purchase additional storage for an existing subscription and review the immediate net/VAT/total before saving.

Search and browse the user directory, sort and page results, and open per-user access management.

Search and manage candidates, open details, add new candidates, and perform bulk actions (activate, archive, delete).

Search and manage jobs (requisitions), open/edit jobs, and delete single or multiple jobs with confirmation.

Build a custom reference-check form (up to 25 questions), preview it live, then save and optionally publish it.

Select a candidate, pending referee and published form, optionally include candidate info, preview, and send a single reference request.

View, search and filter subscriptions, open a subscription, and use the advanced slide-in query builder for custom filters.

View an invitation, accept or reject it, and understand common messages and errors.