Help Centre

View which users have access to applications and filter by Business, App and Subscription.

View and manage which users have access to a selected business, search users, and open per-user access management.

Search and browse the user directory, sort and page results, and open per-user access management.

Create a new business record for subscriptions, invoices, and app access. Includes required fields, logo upload, and troubleshooting.

Manage your personal settings, security, 2FA, time zone, saved card, invitations and activity log.

View an invitation, accept or reject it, and understand common messages and errors.

Invite an existing or new user to a business/app subscription and assign an application role.

Request account deletion and receive a confirmation link by email. Includes rules, messages, and troubleshooting.

Set a new password using the secure reset link sent to your email. Includes policy rules and troubleshooting.

Validate the one-time code sent to your email to complete sign-in. Includes resend limits, errors, and troubleshooting.

Restore access to a locked account using an email code, your security question answers, and your saved security code.

Central dashboard showing KPIs and navigation cards for jobs, candidates, reference checks, forms, branding and retention.

Add a new candidate record, optionally link it to an open job or create a new one, then save the record.

Purchase an application subscription for one of your businesses and proceed to secure Stripe payment.

View and manage role permission overrides per business and app. Changes apply immediately and affect users on next sign-in.

Select a candidate, pending referee and published form, optionally include candidate info, preview, and send a single reference request.

Create a new KNEWTE account and activate it using the code sent to your email.

View a candidate, manage references and reference requests, create verification checks, and review the audit trail.

Add a referee manually for a candidate, including name, job title, contact details, relationship, and notes.

Change the number of user licenses for an existing subscription and review prorated fees before saving.

View the complete KNEWTE Reference Check Report, including status, review notes, candidate and referee details, audit history, reminder activity, the reference form sent, and the s…

Manage custom reference-check forms (search, create, edit, publish/activate, archive, delete, bulk actions).

View and edit a candidate profile, link the candidate to an open job or add a new one, and update compliance and retention settings.

View a subscription, manage top-ups, licenses, package/storage, auto-renewal, renew now and cancel.

Understand how the account deletion link works, what messages mean, and how to troubleshoot token issues.

Change the package/plan for an existing subscription, review prorated credits and charges, then save.

View a single verification request, review its history, save review notes and status, resend it, print it, and monitor reminders.

Choose the default candidate data retention rule (Policy 1–6) and set it as the system default.

Set three security questions and answers. After saving, store the generated one-time security code safely.

Search and manage candidates, open details, add new candidates, and perform bulk actions such as activate, archive, and delete.