Help Centre

View and manage role permission overrides per business and app. Changes apply immediately and affect users on next sign-in.

Create, edit, archive, activate and delete contact tags for a selected business. Changes apply immediately.

View and manage which users have access to a selected business, search users, and open per-user access management.

Search and browse the user directory, sort and page results, and open per-user access management.

View a subscription, manage top-ups, licenses, package/storage, auto-renewal, renew now and cancel.

Manage your personal settings, security, 2FA, time zone, saved card, invitations and activity log.

Search and manage candidates, open details, add new candidates, and perform bulk actions such as activate, archive, and delete.

Search and manage jobs (requisitions), open/edit jobs, and delete single or multiple jobs with confirmation.

View a candidate, manage references and reference requests, create verification checks, and review the audit trail.

View, search and manage the list of businesses and open a selected business for editing.

Manage custom reference-check forms (search, create, edit, publish/activate, archive, delete, bulk actions).

Search and manage reference-check requests with single and bulk actions such as archive, activate, and permanent delete.

Invite an existing or new user to a business/app subscription and assign an application role.

View which users have access to applications and filter by Business, App and Subscription.

Build a custom reference-check form (up to 25 questions), preview it live, then save and optionally publish it.

Central dashboard showing KPIs and navigation cards for jobs, candidates, reference checks, forms, branding and retention.

Create a new business record for subscriptions, invoices, and app access. Includes required fields, logo upload, and troubleshooting.

Add a new candidate record, optionally link it to an open job or create a new one, then save the record.

Create a job/requisition record used to link candidates and references. Includes required fields, validation and tips.

View, search and filter subscriptions, open a subscription, and use the advanced slide-in query builder for custom filters.

Add a referee manually for a candidate, including name, job title, contact details, relationship, and notes.

View the complete KNEWTE Reference Check Report, including status, review notes, candidate and referee details, audit history, reminder activity, the reference form sent, and the s…

View and edit a candidate profile, link the candidate to an open job or add a new one, and update compliance and retention settings.

View contacts for a selected business, search/filter, open a contact, create new contacts, and apply bulk actions.

View a single verification request, review its history, save review notes and status, resend it, print it, and monitor reminders.

Set a new password using the secure reset link sent to your email. Includes policy rules and troubleshooting.

Choose the default candidate data retention rule (Policy 1–6) and set it as the system default.

Set three security questions and answers. After saving, store the generated one-time security code safely.

Restore access to a locked account using an email code, your security question answers, and your saved security code.