Help Centre

View a subscription, manage top-ups, licenses, package/storage, auto-renewal, renew now and cancel.

Review renewal totals for a subscription and proceed to secure payment (including additional seats if applicable).

Add a new candidate record, optionally link it to an open job or create a new one, then save the record.

Change the number of user licenses for an existing subscription and review prorated fees before saving.

View and edit a candidate profile, link the candidate to an open job or add a new one, and update compliance and retention settings.

Manage your personal settings, security, 2FA, time zone, saved card, invitations and activity log.

View, search and filter subscriptions, open a subscription, and use the advanced slide-in query builder for custom filters.

Central dashboard showing KPIs and navigation cards for jobs, candidates, reference checks, forms, branding and retention.

Create a new business record for subscriptions, invoices, and app access. Includes required fields, logo upload, and troubleshooting.

Select a candidate, pending referee and published form, optionally include candidate info, preview, and send a single reference request.

Add a referee manually for a candidate, including name, job title, contact details, relationship, and notes.

View the complete KNEWTE Reference Check Report, including status, review notes, candidate and referee details, audit history, reminder activity, the reference form sent, and the s…

Understand how the account deletion link works, what messages mean, and how to troubleshoot token issues.

Change the package/plan for an existing subscription, review prorated credits and charges, then save.

Customise banner/button colours, logo display and default reference email text. Preview changes live and save.

Choose the default candidate data retention rule (Policy 1–6) and set it as the system default.