Help Centre

View a subscription, manage top-ups, licenses, package/storage, auto-renewal, renew now and cancel.

Review renewal totals for a subscription and proceed to secure payment (including additional seats if applicable).

Add a new candidate record, optionally link to an open job (or create one inline), then save.

Change the number of user licenses for an existing subscription and review prorated fees before saving.

View and edit a candidate profile, link to an open job (or add a new job inline), and update compliance and retention settings.

Manage your personal settings, security, 2FA, time zone, saved card, invitations and activity log.

View, search and filter subscriptions, open a subscription, and use the advanced slide-in query builder for custom filters.

Search and manage candidates, open details, add new candidates, and perform bulk actions (activate, archive, delete).

Search and manage jobs (requisitions), open/edit jobs, and delete single or multiple jobs with confirmation.

Purchase an application subscription for one of your businesses and proceed to secure Stripe payment.

View and manage role permission overrides per business and app. Changes apply immediately and affect users on next sign-in.

View which users have access to applications and filter by Business, App and Subscription.

Build a custom reference-check form (up to 25 questions), preview it live, then save and optionally publish it.

Select a candidate, pending referee and published form, optionally include candidate info, preview, and send a single reference request.

View a candidate, manage reference requests, references and verification checks, and review the audit trail.

Add a referee manually for a candidate, capturing name, job title, contact details, relationship and notes.

View and manage which users have access to a selected business, search users, and open per-user access management.

View, search and manage the list of businesses and open a selected business for editing.

Understand how the account deletion link works, what messages mean, and how to troubleshoot token issues.

Change the package/plan for an existing subscription, review prorated credits and charges, then save.

Invite an existing or new user to a business/app subscription and assign an application role.

View a single verification request, review delivery/history, save review notes/status, resend, print, and manage reminders.

Search and browse the user directory, sort and page results, and open per-user access management.

View, search, sort, filter and download invoice PDFs for your subscriptions.

Choose the default candidate data retention rule (Policy 1–6) and set it as the system default.

Restore access to a locked account using an email code, your security question answers, and your saved security code.