Help Centre

Search and browse the user directory, sort and page results, and open per-user access management.

Invite an existing or new user to a business/app subscription and assign an application role.

View which users have access to applications and filter by Business, App and Subscription.

View and manage which users have access to a selected business, search users, and open per-user access management.

Purchase an application subscription for one of your businesses and proceed to secure Stripe payment.

Change the number of user licenses for an existing subscription and review prorated fees before saving.

View and manage role permission overrides per business and app. Changes apply immediately and affect users on next sign-in.

Insert clickable tree node references in comments, review points and replies so users can jump to related sections.

Search and manage candidates, open details, add new candidates, and perform bulk actions such as activate, archive, and delete.

Create a job/requisition record used to link candidates and references. Includes required fields, validation and tips.

Build a custom reference-check form (up to 25 questions), preview it live, then save and optionally publish it.

View a candidate, manage references and reference requests, create verification checks, and review the audit trail.

Manage custom reference-check forms (search, create, edit, publish/activate, archive, delete, bulk actions).

Search and manage reference-check requests with single and bulk actions such as archive, activate, and permanent delete.

View a subscription, manage top-ups, licenses, package/storage, auto-renewal, renew now and cancel.

Change the package/plan for an existing subscription, review prorated credits and charges, then save.

Create, edit, archive, activate and delete contact tags for a selected business. Changes apply immediately.

Choose the default candidate data retention rule (Policy 1–6) and set it as the system default.

Deleted tree nodes are moved to the recycle bin first, where they can be restored or permanently deleted.

Understand how document storage should be treated and why access control, encryption and secure hosting matter for personal or confidential documents.

Manage your personal settings, security, 2FA, time zone, saved card, invitations and activity log.

Central dashboard showing KPIs and navigation cards for jobs, candidates, reference checks, forms, branding and retention.

Understand what the KNEWTE Working Papers app is used for and how it helps teams manage structured files, documents, reviews and completion status.

Search and manage jobs (requisitions), open/edit jobs, and delete single or multiple jobs with confirmation.

Create a client record before adding working paper files. A client can represent a customer, supplier, project owner or internal record holder.

Add a new candidate record, optionally link it to an open job or create a new one, then save the record.

Secure external form for referees to submit reference contact details or responses for a candidate.

Select a candidate, pending referee and published form, optionally include candidate info, preview, and send a single reference request.

Create a new KNEWTE account and activate it using the code sent to your email.

View an invitation, accept or reject it, and understand common messages and errors.