Help Centre

Search and browse the user directory, sort and page results, and open per-user access management.

Invite an existing or new user to a business/app subscription and assign an application role.

View which users have access to applications and filter by Business, App and Subscription.

View and manage which users have access to a selected business, search users, and open per-user access management.

Purchase an application subscription for one of your businesses and proceed to secure Stripe payment.

Change the number of user licenses for an existing subscription and review prorated fees before saving.

View and manage role permission overrides per business and app. Changes apply immediately and affect users on next sign-in.

Manage your personal settings, security, 2FA, time zone, saved card, invitations and activity log.

Search and manage candidates, open details, add new candidates, and perform bulk actions (activate, archive, delete).

Create a job/requisition record used to link candidates and references. Includes required fields, validation and tips.

Build a custom reference-check form (up to 25 questions), preview it live, then save and optionally publish it.

View a candidate, manage reference requests, references and verification checks, and review the audit trail.

View, search and filter subscriptions, open a subscription, and use the advanced slide-in query builder for custom filters.

Add a referee manually for a candidate, capturing name, job title, contact details, relationship and notes.

Manage custom reference-check forms (search, create, edit, publish/activate, archive, delete, bulk actions).

Search and manage reference-check requests (verifications) with single and bulk actions (archive, activate, permanent delete).

Request account deletion and receive a confirmation link by email. Includes rules, messages, and troubleshooting.

Create, edit, archive, activate and delete contact tags for a selected business. Changes apply immediately.

Customise banner/button colours, logo display and default reference email text. Preview changes live and save.

Choose the default candidate data retention rule (Policy 1–6) and set it as the system default.

Central dashboard showing KPIs and navigation cards for jobs, candidates, reference checks, forms, branding and retention.

Search and manage jobs (requisitions), open/edit jobs, and delete single or multiple jobs with confirmation.

Add a new candidate record, optionally link to an open job (or create one inline), then save.

Secure external form for referees to submit reference contact details or responses for a candidate.

Select a candidate, pending referee and published form, optionally include candidate info, preview, and send a single reference request.

Create a new KNEWTE account and activate it using the code sent to your email.

View an invitation, accept or reject it, and understand common messages and errors.

View, search and manage the list of businesses and open a selected business for editing.

View and edit a candidate profile, link to an open job (or add a new job inline), and update compliance and retention settings.

View a subscription, manage top-ups, licenses, package/storage, auto-renewal, renew now and cancel.