Help Centre

Create a new business record for subscriptions, invoices, and app access. Includes required fields, logo upload, and troubleshooting.

Upload documents directly to the node they support, including PDF, images, text, HTML, archives and Microsoft Office files.

Add, review and remove PDF documents before a request is sent.

Customise banner/button colours, logo display and default reference email text. Preview changes live and save.

Common problems and checks for uploads, previews, permissions, cloud sync, session expiry and file completion.

Protect requests, signing links, uploaded PDFs and completed copies.

Create, upload and edit Word, Excel and PowerPoint documents online from a working paper file.

Understand the app, its main areas and the complete electronic signature workflow.

Manage your personal settings, security, 2FA, time zone, saved card, invitations and activity log.

Central dashboard showing KPIs and navigation cards for jobs, candidates, reference checks, forms, branding and retention.

Understand what the KNEWTE Working Papers app is used for and how it helps teams manage structured files, documents, reviews and completion status.

Understand balances, request charges and how to top up credits.

Create a blank working paper file or start from an industry template. Template-created files can still be edited after creation.

Understand the three main panels in File Explorer: tree nodes, document preview and review points.

Build reusable PDF, recipient and signing-field layouts.

Resolve common access, document, field, credit, email and signing problems.

Export a working paper file package and control which nodes are included by marking nodes as excluded from export.

Understand how document storage should be treated and why access control, encryption and secure hosting matter for personal or confidential documents.