Help Centre

Validate the one-time code sent to your email to complete sign-in. Includes resend limits, errors, and troubleshooting.

Manage your personal settings, security, 2FA, time zone, saved card, invitations and activity log.

Build a custom reference-check form (up to 25 questions), preview it live, then save and optionally publish it.

Add a new candidate record, optionally link to an open job (or create one inline), then save.

View and manage role permission overrides per business and app. Changes apply immediately and affect users on next sign-in.

View which users have access to applications and filter by Business, App and Subscription.

View a candidate, manage reference requests, references and verification checks, and review the audit trail.

View, search and manage the list of businesses and open a selected business for editing.

View and edit a candidate profile, link to an open job (or add a new job inline), and update compliance and retention settings.

Understand how the account deletion link works, what messages mean, and how to troubleshoot token issues.

View contacts for a selected business, search/filter, open a contact, create new contacts, and apply bulk actions.

Change the package/plan for an existing subscription, review prorated credits and charges, then save.

Customise banner/button colours, logo display and default reference email text. Preview changes live and save.

View, search, sort, filter and download invoice PDFs for your subscriptions.