Reference Check Report — End-User Help

Overview

The Reference Check Report is a complete PDF record of a candidate reference check.

It shows the full reference verification history, including the reference status, review notes, candidate and referee details, delivery timestamps, reminder activity, audit information, the form that was sent, and the answers submitted by the referee.

Use this report for review, record keeping, compliance checks, and internal recruitment decisions.

View the report

You can scroll through the full report below.

Open the sample report in a new tab

If the report does not display, open or download the PDF using the option provided by your browser.

Brief description

The KNEWTE Reference Check Report provides a full read-only record of a completed reference check.

It includes:

• reference check status
• manager review notes
• candidate and referee details
• delivery and completion timestamps
• reminder history
• audit information
• the reference form that was sent
• the referee’s submitted answers

What the report includes

Reference status

This section shows the current status of the reference check.

It may include whether the reference has been completed, whether it has been approved, the workflow status, review notes, who reviewed the reference, and when the review was completed.

Candidate and referee details

This section identifies the candidate and the referee connected to the reference check.

Use this section to confirm that the report relates to the correct candidate and reference request.

Delivery details

This section shows how and when the reference request was sent, opened, started, and completed.

It may include the delivery channel, recipient email address, sent time, first open time, last open time, clicked time, started time, and completed time.

Reminder activity

This section shows whether automatic reminders were sent.

It may include the reminder count, reminder policy, reminder dates, delivery status, retry count, and any delivery errors.

Audit information

This section provides a record of system activity linked to the reference check.

It may include created date, updated date, created by, updated by, row version, request ID, entity ID, and current workflow status.

Reference form sent

This section shows the form that was sent to the referee.

It allows users to confirm the questions, answer types, and form layout used for the original reference request.

Referee response

This section shows the answers submitted by the referee.

It may include employment verification details, working relationship, responsibilities, ratings, strengths, areas for improvement, overall recommendation, and additional comments.

When to use this report

Use this report when you need to:

• review a completed reference check
• confirm the referee’s submitted answers
• check whether the reference was approved
• review manager notes
• confirm delivery and completion timestamps
• keep an audit record of the reference process
• support recruitment or compliance decisions

Best practices

• Check the candidate and referee details before relying on the report.
• Review the status and manager notes first.
• Read the referee’s submitted answers carefully.
• Check timestamps if the timing of the reference request is important.
• Store, print, or share the report only in line with your organisation’s data protection rules.
• Treat the report as a read-only record.

Privacy and legal guidance

The report may contain personal data about the candidate, referee, and reference process.

Only access, download, print, or share the report where there is a valid business reason to do so.

Make sure the report is handled in line with your organisation’s privacy policy, retention rules, and relevant data protection requirements.

Troubleshooting

The report does not display

Check that your browser supports PDF viewing. If needed, open or download the report using the browser’s PDF options.

The report appears incomplete

Refresh the page and try again. If the issue continues, contact support.

The referee answers are missing

The reference may not have been submitted yet, or the report may have been generated before completion. Check the reference status and completion details.

The report shows the wrong candidate or referee

Do not use the report for decision making. Return to the reference check record and open the correct report.

Dates or times look different than expected

Dates and times may include a timezone indicator. Check the timezone shown beside the timestamp before comparing dates.

Support

If you need help with this report, provide:

• the candidate name
• the reference check status
• the date the report was generated
• the section where the issue appears
• the exact message shown, if any
• a screenshot, if available

Short FAQ

Q: What is the Reference Check Report used for?

A: It is used to review and keep a record of a candidate’s reference check.

Q: Can I scroll through the full report on this help page?

A: Yes. The full PDF report is shown in the report viewer section.

Q: Does the report show the answers submitted by the referee?

A: Yes. The report includes a read-only section showing the referee’s submitted answers.

Q: Can I use the report for audit purposes?

A: Yes. The report includes audit details, timestamps, reminder information, and status information.

Q: Can the report be edited?

A: No. The report should be treated as a read-only PDF record.